With over 15 years of experience in customer service, I’ve led and managed multinational teams of 50+ reps, driving
performance across 5 continents. I’ve created and redefined roles, implemented training programs, and spearheaded
system changes that resulted in significant efficiency improvements, including an over 55% reduction in payroll costs over 3 years and a 20% decrease in contacts per order. I thrive on empowering my team, championing internal growth, and
aligning customer service strategies with business goals. I’m driven by a deep commitment to doing what’s right,
fostering success for both my team and the business, and creating a culture of growth.More...