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Work Background
Hwisel Soft Inc.Account Manager
Feb. 2022 - Apr. 2022Toronto, Ontario, CanadaOffer the best IoT options and solutions for third parties that are looking to increase their revenue. With Hwisel, a Toronto based company, the best customer service is provided, with no questions going unanswered ! In contact with 100+ customers to date.
McMaster UniversityCareer Access Professional Services (CAPS) Program Assistant
Jun. 2021 - Dec. 2021Hamilton, Ontario, CanadaI was able to utilize various software applications for administrative support functions. For example, updating data to McMaster's database of OscarPlus combined with Excel Sheets. Research was conducted to directly update and improve various aspects of the program.
McMaster UniversityLive SSC Front Desk Chat Agent
Nov. 2020 - Apr. 2021The virtual first impression and first point of contact for McMaster students/costumers. I receive customer’s questions via Comm100 chat. Reading them carefully they are deduced and understood, relaying the correct answer back or referring them to another online department that would be an expert in that area. About 1-3 student chat inquiries are managed at a time; I also have had initiative to answer some questions that have been beyond my job description
McMaster UniversityData Entry/ File Clerk
May. 2020 - Apr. 2021Hamilton, Ontario, CanadaAlongside with the Recruitment Coordinator the students job posting platform, Oscarplus, was updated. I also would take on different tasks assigned by the coordinator to make their job more efficient, this includes updating my skills in how to use Oscarplus, communicating on Teams for any quarries and keep the assigned job postings updated.
McMaster UniversityFront Desk Customer Service Assistant
May. 2019 - Apr. 2020Student Sucess CentreStudents walking into the Student Success Centre (SCC) I was their first impression and point of contact. Hence I assisted 5-15 student/customer’s in-person, via email or on the phone per day with routine inquiries. If I had no knowledge of what was being inquired I would seek out assistance from other colleagues or the head of that specific department and/or escalate issues when necessary based on established departmental guidelines. I have been able to learn to problem solve disagreements between co-workers and have come up with ideas to increase work productivity and enjoyable work culture. I have also been able to showcase my problem solving abilities by helping other co-workers in their independent projects and asked for help when needed.
The TJX Companies, Inc.Marshalls Sales Associate
Sep. 2014 - Jan. 2019Hamilton, Ontario, CanadaI greeted customers in an amiable manner, answered questions regarding merchandise items as I was capable or referred them to the department coordinator. I learned to ask for help when the task at hand was new or when my assistance to a customer was not sufficient. This reflected a high degree of customer service while processing all refunds, exchanges and purchases to 10-20 customers per shift. Too I assisted with the Fitting Room duties including ensuring counter area was clean, organized and prevented theft by analyzing body language and using exceptional communication skills.
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