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Work Background
Kuehne + NagelAir export / Operational Key account
Aug. 2019 - Sep. 2021Atlanta, GeorgiaResponsibilities:
• Arranging and processing shipping instructions delivery, Pickup and receipts for different parties worldwide.
• Efficiency optimization and end to end process improvement and streamlining.
• Leading a portfolio of customer relationship management and interdepartmental coordination.
• Managing orders and shipments including freight carriers, customs, and customers.
• Managing High Customer file
• Providing upper management and customers weekly basis report about the overall process ( Problems occurred, solutions required, adhocs, billing,etc..)
PITA Mediterranean Street FoodOperations Manager
Aug. 2019 - Aug. 2021Fairburn, Georgia, United StatesResponsibilities:
• Leading corporate stores operations and reporting directly to the top management ( CS, inventory, problem solving )
• Ensure consistency is applied throughout the chain
• Implement new techniques to stabilize operational deficiencies to impact production and bottom line positively
• Training all franchisee, GMs and staff to ensure that guidelines will be maintained
Middle East AirlinesInternship
Jul. 2018 - Aug. 2018Beirut District, Lebanon• Assessed and developed management and inventory control systems, including warehouse layout optimization and process improvement, to increase operational efficiency • Designed warehouse and cargo operating model including job functions and JD’s, with the objective to enhance workforce performance and tasks distribution. • Provided a detailed report for the upper management about detected problems and solutions required
International machinery and generatorsInternship
Dec. 2017 - Feb. 2018Bir hasan , beirut
ASCEND Retail Co.Supervisor
Jul. 2017 - Aug. 2018Beirut• CRM and follow up on clients’ feedback, to provide service improvement to enhance customer satisfaction
• Provide the upper management with reports on weekly basis (Customer’s request, inventory,sales reports, etc..)
Saudi lebanese for top touristAssistant Director
Jun. 2014 - Sep. 2016Beirut
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