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Network Power<100 people
Roles
💰33%
Investor & VC
🔥33%
Startup Founder
💸33%
Marketing
Geos
🇺🇸33%
United States
Work Background
Moda HealthQuality Assurance Analyst
Dec. 2024Portland, Oregon Metropolitan AreaAs a subject matter expert and leadership team member in Individual Membership Accounting, I ensure the accuracy and compliance of enrollment, billing, and reconciliation processes. I audit Membership Accounting Specialists’ work using statistically valid sampling, manage routine adjustments, and operate across key platforms including Facets CRM, SEED (SBM-FP platform as Oregon moves to a state-run platform), and Microsoft Office. I monitor quality trends, conduct targeted audits, and deliver actionable reporting at both the individual and departmental levels to drive continuous improvement. My analysis supports strategic decisions that enhance operational efficiency, accuracy, and compliance with internal standards and regulatory requirements. In addition to leading audit initiatives, I contribute to process documentation, support quality improvement efforts, and foster a collaborative team environment. Currently, I lead the Financials Workgroup and manage the BERP (Billing Entity) Report at Moda Health, which identifies billing anomalies and flags potential fraud or misrepresentation in claims—reinforcing financial integrity and oversight.
WellRithms, Inc.Account Manager
Jan. 2023 - Nov. 2024United StatesAs the Account Manager at WellRithms (medical insurance claims processing), I advocated for integrity in medical billing and payment. I reported directly to the VP & Director of Bill Review and collaborated closely with the former COO and the former CBDO to ensure smooth operations and alignment across teams. WellRithms, Inc. is in the software development phase for medical claim review and bill auditing, which is at the core of its medical cost containment solutions. As the sole Account Manager during a pivotal growth phase, I conducted and led client meetings, produced performance reports, led client implementations and optimized onboarding procedures to guarantee smooth program transitions and boost client retention. I played a role with creating internal tools that were tailored workflows for clients in AWS Quicksights, Asana, and CRM platforms to enhance service operations and minimize onboarding duration. As a subject matter expert, I consulted with cross-departmental teammates to execute thorough account management strategies for new clients, elevating the client experience and improving operational efficiency. Key Accomplishments:
✯ Cultivated and sustained strong B2B client relationships with 8 key and strategic accounts, driving service line development and program enhancements that resulted in high client satisfaction and successful contract renewals. ✯ Identified and capitalized on growth opportunities through comprehensive analysis of client program data, contributing to contract extensions, including a major project value increase from $90,000 to over $800,000 within one year of the project production. ✯ Led the development of policies for customer service and complaint tracking, enhancing operational transparency and ensuring consistent, proactive support for clients.
WellRithms, Inc.Account Manager
Jan. 2023 - Nov. 2024Portland, Oregon Metropolitan Area
March of DimesDonor Development Manager II
Jun. 2022 - Jan. 2023Portland, Oregon Metropolitan AreaAs a Donor Development Manager II, I advocated for moms and babies by fundraising for maternity healthcare research & development. I directed the foundation’s online presence and streamlined workflow requests through Office 365 and the Service Desk, enhancing organizational responsiveness and visibility. By leveraging multi-source data analysis, I refined action plans to drive operational efficiency and ensure campaign alignment with strategic growth objectives. I also fostered a collaborative and informed organizational culture by promoting internal engagement through Facebook @Workplace, significantly increasing participation and communication across teams. Key Accomplishments:
✯ Oversaw the annual Signature Chefs Auction campaign, raising over $130,000, engaging 200 guests, and mobilizing more than 30 volunteers within four months, successfully revitalizing the foundation’s community presence post-COVID. ✯ Ensured data integrity across CRM (R.O.I.), event management (OneCause, Greater Giving), and web design (F.R.E.D.) platforms, guaranteeing accuracy and streamlined access to campaign activities.
Hale Awa Palekana LLCOwner & Founding Member
Apr. 2022Lihue, Hawaii, United StatesAs the Owner and Founding Member of Hale Awa Palekana LLC, I believe in providing a quality, and reasonably affordable, long-term rental to professionals and young families in the town core of Lihue, Hawaii by partnering up with Kauai Dreams Realty, Touchstone Properties, and Kalapaki Villas Home Owner's Association.
Wealth AdvocacyAssociate
Mar. 2022 - Jul. 2022RemoteAs an Associate and Administrative contractor, I advocated for financial wellness by overseeing project support and business development initiatives by identifying new client opportunities and managing comprehensive proposal processes. Led client onboarding and collaborated across teams to resolve challenges, building strong client relationships that supported retention and growth. Adapted quickly to various tools to enhance efficiency and demonstrated a consistent commitment to service excellence. Key Accomplishments:
✯ Increased client acquisition by 20% through targeted proposal alignment and strategic insights. ✯ Reduced proposal turnaround time by 30% by streamlining processes with tools like PipeDrive CRM and Office 365.
County of Kauai Office of Prosecuting AttorneyPrevention Services Specialist
Nov. 2021 - Feb. 2022Lihue, Hawaii, United StatesAs a Prevention Services Specialist contractor, advocating for alcohol and drug abuse prevention, I managed and documented program activities to ensure alignment with grant mission objectives and compliance with Partnership for Success Grant standards. I maintained accurate data entry within the Performance Based Prevention System (PBPS), facilitating compliance and outcome reporting for grant milestones. Key Accomplishments: ✯ Strengthened initiatives to reduce underage alcohol use among youth aged 12–17 by developing the initial County of Kauai Prevention Services Assessment Plan to implement community-level strategies under the Strategic Prevention Framework. ✯ Ensured regulatory compliance by meticulously documenting client interactions, services rendered, and outcomes achieved.
Kauai Community CollegePerforming Arts Center (PAC) Manager
Oct. 2019 - Nov. 2021Lihue, HawaiiAs the Performing Arts Center Manager, advocating for the importance of the Performing Arts in the community, I managed all operational aspects of the center, successfully implementing a strategic business plan that transformed operational revenue from a deficit to a surplus within six months. I directed change management initiatives and process enhancements, which improved service accessibility through upgraded website functionality and streamlined billing and invoicing systems. Key Accomplishments: ✯ Drove sustained growth and operational excellence by managing 88–100 relationships and projects, utilizing expertise in contract negotiation, administration, budgeting, and fee discussions. ✯ Spearheaded program development within arts initiatives by promoting cross-functional collaboration and coordinating efforts among department staff, executive leadership, and external stakeholders across various industries.
COUNTY OF KAUAILegal Assistant
Jul. 2019 - Oct. 2019As a Contractor for the county of Kauai working on a special project, I provided comprehensive support to Deputy Prosecutors in managing case files involving sensitive information, ensuring accuracy and confidentiality. Coordinated closely with legal teams to gather documentation, conducted preliminary research, and organized extensive legal records, contributing to streamlined workflows and case success. Key Accomplishments:
✯ Enhanced case preparation efficiency by organizing and maintaining thousands of legal documents, ensuring quick access to critical information. ✯ Provided timely and accurate legal research that directly supported attorneys in case-building processes.
BAYADA Home Health CareAssociate Director
Jul. 2017 - Jan. 20193083 Akahi St. Suite 101, Lihue, HI 96766As a leader in healthcare delivery at home, I oversaw operational strategy, project management, and budget allocation for a $3M healthcare branch practice, ensuring financial stability and high service quality. Managed a large team across clinical and non-clinical roles, driving performance through data analysis and KPI tracking, while enhancing HR functions to support staff engagement and retention. Key Accomplishments:
✯ Achieved a steady approximate 50% gross margin by optimizing budget oversight and operational efficiencies. ✯ Increased staff engagement by 25% through incentive programs, contributing to improved team morale and retention.
March of DimesProject & Event Coordinator
Dec. 2015 - Mar. 2020Lydgate Beach Park Big PavillonAs a Project & Event Coordinator, advocating for moms and babies, I fundraised by developing and distributing media kits while executing press releases, radio interviews, and video production to enhance event visibility. I served as the primary liaison between the Executive Director and community stakeholders, crafting and disseminating talking points to ensure clear and impactful communication aligned with organizational objectives. Key Accomplishments: ✯ Led project coordination and event planning, successfully organizing multi-site events and community mobilization initiatives that surpassed annual fundraising goals of $50,000. ✯ Delivered project milestones on time through efficient timeline and schedule management.
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