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Work Background
Carthage Water & Electric PlantNetwork Administrator
Oct. 2022Carthage, Missouri, United States
SchyNetworks Network Engineer
Apr. 2021Joplin, Missouri, United States
Carthage Water & Electric PlantInformation Technology Help Desk Technician
Aug. 2019 - Nov. 2022Carthage, Missouri, United StatesThe role is to provide support for our ISP customers on our fiber optic and fixed wireless internet service and to provide internal IT support for employees.
iPhone Restorations - MonettiPhone Repair Technician
Jan. 2018 - Aug. 2019Carthage, Missouri, United StatesIn this role I performed software and hardware repairs on iOS and Andriod mobile devices.
TeleperformanceCustomer Service Representative
Jan. 2014 - Jan. 2018Joplin, Missouri, United StatesIn this role I assisted customers with inquiries related to the campaign. During this time I was promoted to appeals and grievances team lead where I would then assist other CSR Agents with submitting documentation for appeals and grievances.
TeleperformanceCustomer Service Representative
Jan. 2014 - Jan. 2018Joplin, Missouri, United StatesIn this role I assisted customers with inquiries related to the campaign. During this time I was promoted to appeals and grievances team lead where I would then assist other CSR Agents with submitting documentation for appeals and grievances.
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