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Work Background
CENTURY 21®Licensed Realtor
Nov. 2023 - May. 2025Englewood, Florida, United States
Wix.comCustomer Care Expert | Payments by Wix
Sep. 2020 - May. 2023Austin, Texas Metropolitan Area• Collaborated with a specialized team to enhance the payments division at Wix.com. • Identified customer pain points to improve overall customer experience and streamline internal processes. • Achieved a 100% retention rate for previously frustrated customers, significantly contributing to company revenue. • Consistently surpassed team performance metrics, earning recognition through awards and bonuses.
GoDaddySocial Media Advisor / Sales Representative
Jun. 2018 - Sep. 2020Austin, Texas Area• Served as a Social Media Advisor and Sales Representative at GoDaddy, specializing in outbound sales for SMBs. • Consistently exceeded bi-monthly sales quotas, ranking as the 2nd highest earner in 2020. • Developed targeted sales scripts for various industries including retail, restaurants, and real estate. • Maintained a position in the top 10% of earners from 2018 to 2020, showcasing strong sales acumen.
Swan Dive - AustinGeneral Manager
Nov. 2012 - Nov. 2017Austin, TX-Improved sales - Transformed a failing venue into a highly profitable business, responsible for P&L and POS system, managed inventory and product list
-Improved Relations - Created and maintained relations with numerous production companies, event planners, distributors, sponsors, talent buyers, sound engineers, customers, etc.
-Staff development - training, team building, developed new policies for venue operations, hiring and firing
-Managed facility and improved infrastructure - maintenance and code compliance, designed new performance and revenue spaces, expanded structures
-Negotiated and authored contracts for all venue rentals including South by Southwest events
Official SXSW Venue Manager - extensive interactions with production companies, bookers and caterers, hosted an average of 45 bands a day, coordinated with SXSW administration, staff and volunteers
-Event booking, production and promotion As much as I loved this job, I decided the long and late hours were wearing on me after 5+ years. I´m ready for a new environment!
Creatures BoutiqueRetail Manager / Sales Associate
Sep. 2011 - Dec. 2014Austin, TXDeveloped and maintained designer and artist relations
Created an inviting and pleasantly aesthetic environment for customers resulting in increased sales
Managed and trained staff and customer complaints, setup Point of Sale(POS) system
Curated orders, handled shipments and product displays
Contributed to social media promotions
Township RecordsOffice Administrator
Jan. 2009 - Mar. 2011Managed office operations, organization, and bookkeeping process
Project research and execution - record pressing, booking, tour advancement, contract negotiation
Created and distributed press releases and additional marketing material, organized promotional events
Video production assistant, consulted on website development and design
AmeriCorpsAssistant Instructional Specialist
Aug. 2005 - Jun. 2006Austin, Texas Area
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