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Work Background
Boston ProperTeam Lead Customer Experience
Jul. 2021 - Aug. 2022Boca Raton, Florida, United States• Customer Experience Supervisor at an established 30+ year women's apparel catalog company.
• Daily communication with Marketing and Distribution Center.
• Maintaining social media accounts.
o Facebook, Instagram, BazaarVoice
• Proficient in Gorgias and Shopify platforms.
• Daily use of Microsoft Office Suite.
• Budget planning.
• Analytical tools to drive sales and track website views.
• Weekly reporting to management regarding feedback on customer satisfaction, sales, and new product training.
• Strong decision making, planning and problem-solving skills.
1800PetMedsSenior Customer Service Representative
Dec. 2016 - Jul. 2021Delray Beach, Florida, United States• Resourceful customer care representative who meets and exceeds productivity goals.
• National Pharmacy with weekly interaction with major pharmaceutical companies such as Bayer, Elanco and Shering-Plough.
• Provides outstanding service helping customers with existing and new orders and products via phone, email and web chats:
o Excellent phone and computer skills.
o Created relationships with in house pharmacy and vet clinics.
o Vast knowledge of products.
o Problem solving complaint calls from Customer Service Representatives turning them into a positive experience for the customer.
o Provided unique solutions to fit customer needs.
• Weekly reporting to management regarding feedback on customer satisfaction, sales and new product training.
• Maintaining social media presence
Track Three MediaDigital Media Manager
Jul. 2006 - Dec. 2016Cranford, NJ• Manage daily workflow insuring quality control and timely turnaround.
• Developed and Implemented programs driving sales, brand recognition and customer centric experiences:
o Daily customer interaction providing positive energy from point of sale through post sale relationship retention.
o Created and administrated a successful social media presence engaging the public with community events, helpful tips and company news and information.
o Implemented streamlined workflow processes increasing production capacity and turnaround time resulting in increased revenue and customer satisfaction.
o Promoted company recognition by attending various networking events, creating new and nurturing existing relationships.
o Daily work with MS Office Suite, Adobe Creative Suite, Google Analytics and Quickbooks.
• Creating and managing clients digital campaigns and KPIs.
Jones Apparel GroupProduction Coordinator
Mar. 2004 - Jul. 2006New York, NY• Played essential role in production of womens sportswear in a high volume, internationally known design studio.
o Participated in weekly team meetings providing input to improve production techniques while adjusting team members to improved processes as required by management
o Monitor progress of complete seasonal lines from samples to production pieces.
o Estimated costing of materials ensuring projects adhered to budget requirements.
• Procurement of fabrics and trims from international and domestic vendors.
o Secured quality new vendors and negotiated costs of materials increasing departmental net profit.
o Communicated with designers ensuring quality control of fabrics and trims.
o Interacted with sales department and buyers absorbing knowledge of latest industry trends.
o Detail orientated analyzation of multiple spec sheets.
• Responsible for quality approval of garments appearing in major nationwide retailers and outlets.
• Liaison between management, design team and vendors ensuring productive and timely workflow.
Design ArchivesBuyer
May. 2002 - Aug. 2003New York, NYResponsible for costing and purchasing of materials.
Provided market research and sourcing for materials.
Oversaw strong client and factory relations.
Bradley ImportsProduction Assistant
Jan. 2002 - Mar. 2004New York, NY• Provided technical drawing, grading and sketching of swim and activewear.
• Communicated with overseas mills, ensuring adhesion of garment to spec sheets and timely delivery to buyers.
• Created and maintained relationships with high volume buyers.
• Performed quality approval of knits and trims
• Experienced working at various Fashion Shows and Events including New York Fashion Week.
Vivienne TamIntern
Jan. 1999 - Jan. 2000Worked directly with Production team and sample room.
Organized swatches and presentation boards for current season.
Helped source new materials such as fabrics and trims by working directly with local vendors.
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