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Work Background
La Doña Mexican Restaurant & Modern TaqueriaLead Hostess
Mar. 2023 - Aug. 2023San Diego, California, United StatesResponsible for establishing sections for servers and relaying said sections to
management and staff. Delegate positions and roles for all other hosts and when
needed bussers. Greet guests, escort them to tables, monitor seating, placing guests
on waitlist if needed, make certain tables are set/clean for next seating, take phone
calls for reservations and/or any queries and thank guests upon their departure.
Administer and take payment for all to-go orders to both customers and delivery
services
Jay Kay’s CafeFood Server
Jan. 2023
KatsuyaLead Hostess
Sep. 2022 - Mar. 2023Los Angeles, California, United StatesResponsible for meeting, greeting, and seating guests, in a friendly, courteous, and
professional manner. Take the helm of the reception area and efficiently delegate roles
and tasks to the hosts/hostesses on shift. Administer and take payment for all to-go
orders to both customers and delivery services. Seat guests and manage the flow of
reservations to maximize the guest experience. Accountable for answering the phone
and taking, tracking, and organizing reservations, to-go orders, and special requests.
Maintain a clean, organized and safe reception area and working environment.
MAMA SHELTERFront Desk Clerk
Jul. 2022 - Nov. 2022Los Angeles, California, United StatesResponsible for checking-in guests and distributing key cards to access rooms and the
hotel. Inform guests of all on-site amenities and any relevant information that is
needed. Handle and resolve any guest complaints and queries. Invoice and bill guests
for their stay and services used. Properly check-out guests and thank them for their
stay.
The HenryLead Hostess
Jan. 2022 - Sep. 2022Responsible for greeting, welcoming and coordinating adequate seating for guests as they enter the restaurant and be a reliable point of reference. Delegate roles for each host/hostess on duty to make for a successful shift. When applicable, answer the phones to assist with questions, concerns and making reservations for our future guests. At times help bus and reset tables as well as run food. Check the women's restroom throughout my shift for cleanliness, that it is stocked and up to our standards.
Family Style Inc.Kitchen Manager
Jan. 2020 - May. 2021Make certain the kitchen, staff and shift are up to both the company's and health code standards as well as conserve a positive and uplifting morale. As a delivery and takeaway only based kitchen, I oversee all incoming orders and confirm they are executed and sent out in a timely and proper manner. I am in charge of placing accurate US Foods orders twice a week as well as maintaining and recording store inventory through Market Man once a week. Guarantee labor percentages remain low and reflect sales. Punctually administer weekly employee schedules. Provide proper training and interview new hires when applicable.
800 Degrees Neapolitan PizzeriaAGM / Corporate Trainer
May. 2016 - Jan. 2020HollywoodEnsure and maintain exceptional guest service as well as staff morale. Diligently execute both dine-in and to-go orders correctly and in a timely manner. In times of need, aid the staff in both FOH and BOH positions. Make certain the labor percentage reflects sales. Assist in placing accurate produce, SYSCO and APP orders to uphold successful shifts during the week. When applicable, I act as a corporate trainer traveling across the country assisting the Director of Operations in providing the proper staff training for a lucrative and prosperous store opening.
Yummy.comIn-Store Clerk
May. 2015 - May. 2016HollywoodAdminister excellent customer service when taking orders over the phone as well as in person when operating the cash register. Fill and prepare all incoming orders exact to receipt to be delivered in a timely manner. Uphold stock needs in the walk-in and coolers when needed.
Project PieShift Lead / Corporate Trainer
Jul. 2013 - Jul. 2015Greet guests and ensure quality guest service, if applicable explain the concept to new coming guests, man the cashier, make and prep food, cook, dishwasher, maintain cleanliness in FOH and BOH, expo finished product and to-go orders. When applicable act as a lead and train new employees.
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