Bill Shaw - Implementer, Implementing Projects

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Work Background

City Building Engineering Services (CBES)Business IT Manager

Jan. 2022Glasgow, Scotland, United Kingdom

Inspired Pet NutritionService Delivery Manager

Apr. 2015 - Jan. 2022Thirsk, UKIPN, pet food manufacturer in a period of rapid expansion Recruited to new role in IPN to resolve unmanaged technical environment prone to network failures, server issues, unsuccessful software upgrades halting production, ERP system failing multiple implementation attempts • Within 2 weeks of joining grasped troubled ERP revenue cycle implementation (4 previous attempts in 6mths); inspired stakeholders to contribute at a pace and quality level never before achieved; met aggressive 1 mth cut-over plan • Responded to company’s post-Brexit strategy of radical cost reduction by architecting zero-cost solutions based on virtualised Linux on Hyper-V: implemented CRM over 2 weeks; prototyped then rolled out Intranet; Document Management and Project Management . • Autostacker: Enabled strategic £2m automation initiative to increase efficiency and decrease manning levels; designed and implemented system • Masterminded Sales Data Warehouse solution reducing sales reporting cycle by 4 man days/mth; implemented sales forecasting solution saving 5 man days/mth • Designed and delivered resilient, stable managed switch Local Area Network; resulted in 80% reduction in lost production time and reduced hand-held scanner errors from 30/day to effectively zero reports (1 a month). • Sourced and implemented new server infrastructure/clustered resilient server architecture; negotiated contractually guaranteed service level agreements (SLA’s) of 15min. restorability of server crash and 2hrs ‘bare metal’ recovery; introduced 2 factor authentication for remote access to improve data security • Supported Office/Distribution Centre move to new premises; full range of IT services (Office and Stock Control/Despatch) combat-ready 24hrs after practical completion of building and with zero downtime • Enforced change control on company systems and ensured that all changes made to company systems were safely planned and had a proper back-out plan; radically reduced impact of failed changes

Aptimus LtdFreelance Associate

May. 2013 - Apr. 2015York, United KingdomConsultant Engaged as CRM expert to design leading-edge, disruptive CRM/VRM (Vendor Relationship Management)/Social Media web application for a start-up in the end-user investment market • Designed and developed prototype using javascript (client and server side) to enable consumers to manage investment portfolio and suppliers more efficiently and comprehensively in 'fun' environment and consequently increase profit from lifetime customer relationship • Spearheaded creation of scalable platform and internal processes to support customer retention and profitability functionality based on speaking Virtual Assistants; created sales collateral, source control processes; design/build of ITIL-based structure • Created functional requirements and build of Content Management System and e-commerce website for a charity; using Prestashop; Pay Per Click campaign design to minimise costs, Search Engine Optimisation and project consultancy • Implemented Word Press sites, Project Management databases and process design for SME’s; managed risks, issues and assumptions; bid structure, plan and governance; solution modelling; process modelling • Set up SharePoint for RFP Bid deliverables storage with multiple authors a high degree of confidentiality; developed document version control and response/deliverables tracking

Oak Leaf Garden RoomsManagement Consultant / General Manager

May. 2010 - Apr. 2013YorkRecruited to transform entrenched company with long-term track record of falling sales figures and appalling staff morale; conducted series of exercises over 90 days to establish root causes of business situation: • Benchmarked company performance; conducted forensic audit of company finances; created market segmentation and ‘magic quadrant’ showing company position; analysed customer and deal values, geographic and socio-economic segmentation data; interviewed owners and most employees to establish 'soft' results Implemented business recovery plan during next 12 mths: • conducted intensive programme of staff coaching and mentoring; educated factory floor in company’s revenue cycle requirements. rotated client factory floor visits among all staff members • Put together marketing campaigns and new advertising plans, formats and budgets in first 3 mths • Reviewed entire supply chain, moved from single supplier to Request for Quotation (RFQ) process; implemented alternate sourcing and supplier reviews for rare bespoke items • Instituted design process with quality reviews at all stages; introduced new pricing processes; included breakeven projections on 2 profit cases • Conducted manufacturing: quality circles and reviews; ensured production input into final working drawings; built ERP mechanism at zero cost • Implemented cloud-based CRM; single view of customer sale, design and build history for £150 • Implemented time management system to improve pricing, profitability and time management at $25 per month • Personally sold about £150K per annum Efforts resulted in: • Improved pricing approval time from 2 wks. to less than 24 hrs within 12mths; 8% reduction in project variances, which never went negative again • Program went into continual improvement cycle from September 2011

OBI SARL/Mission MotosFrance (Self Employed)

Jan. 2003 - Apr. 2010FranceOBI SARL - Owner Moved to France and developed 2 revenue streams during global recession: Property Development (OBI SARL): Bought 1st property for 119K€ in a private sale; sold for 220K€ 6 mths later after minor renovation yielding 95K€ profit, which funded 2nd property (60K€) Total renovation: bared walls, earth floor, re-roofed and refurbished; sold for 230K€ yielding 50K€ profit in 18 mths. Re-invested 70K€ in 3rd property Balance funded Mission Motos SARL, offered unique pan-European motorcycle hire and touring proposition to off-continent visitors. Fought off hostile negotiations from France’s largest privately owned group and achieved 10% year on year revenue growth Returned to UK 2010 for family reasons and found turn-around opportunity at Oakleaf.

VariousIT Professional

Jan. 1999 - Dec. 2003United KingdomEARLIER CAREER Head-hunted by IBM as Technical Solutions Manager to win outsourcing business away from CSC Provided strategic and governance advice for the technical side of IBM outsourcing bids; produced competitive value propositions and sales presentations resulting in major outsourcing wins including: NTL £20m/5-year contract and support role in Astra Zeneca £160m/5-year As result of reputation gained on above bids, invited to a resolve red-flagged IBM outsourced account in a city-based merchant bank; resolved major incidents, and implemented ITIL-based processes in problem and change management; increased SLA achievement by 28% and reduced penalty clause payments/costs resulting in regaining over £85,000 revenue within 4 months of initiation Subsequently recommended by IBM senior staff to resolve a stalled compliance project in retail bank; inspired a team of 8 IBM project managers who had overrun year-long compliance project by 6mths. to take radically different approach and complete the project 3 days before client warned they would remove IBM as incumbent service supplier. Head-hunted by CSC from Prime Response because of deep experience in data warehousing and campaign management CRM: Promoted after early discussions with senior internal sponsors to manage 11 consultants; resolved internal issues blocking CRM consultancy revenue stream; forged CSC UK's highest per capita billing consultancy at £7m+ p.a. at 90% utilisation Built business / technical architecture, risk and costing analysis model and programme structure to win £6m contract with Anglian Water

VariousIT Professional

Apr. 1988 - Dec. 1998United KingdomPrime Response; initially recruited for data analysis and project trouble-shooting skills. Conceived and delivered major review and benchmark infrastructure performance in international banking client; significantly reduced run time from 24 hrs to 90 mins in business critical campaign management process Promoted to Service Delivery Manager to resolve serious issues within Managed Services function; reduced receivables from 120 days to 45 days in 2 mths; introduced development scheduling system that successfully retained all customers; managed new client introductions, all client relationships Promoted to IT Manager; reduced business risk by £50m over a 3-mth period; subsequently outsourced IT function Head-hunted by Gillette from TRW as Group Applications Manager for 10 operating units, intra-group and corporate Provided consultancy to senior management and business managers to identify requirements and solutions; hired over 8 IT managers and many consultants. Managed £20m budget/40 people that successfully implemented group wide IT strategy, business processes in South Africa, Kenya, Morocco, Egypt, Turkey, Dubai, Pakistan, India, Russia and Poland Mentored junior colleagues in organisational change techniques, project management and business analysis. First IT hire at TRW Transportation Electronics; Managed growth of IT from inception to support 400 users/£400k budget across 3 sites; developed IT strategy; implemented MRPII in 2 locations; architected an original solution integrating two production databases with a single copy of a financial database Delivered 75% reduction in financial closing and stock-take cycle times; implemented numerous databases for HR, labour reporting, warranty, stock-taking, management information and control reports; implemented EDI. Previous programming/operations roles in Banking, Pensions and Credit Card sectors

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