Tuesday MorningTraining Director; eCommerce Manager; Field Trainer - Customer Service; Visual & Display; SOPs
Mar. 2003 - Sep. 2015Dallas, TX• Facilitation Specialties: Training and Development, Large Conference and Facilitation Management, Budgeting and Forecasting, Sales and Marketing, Implementation of Planning and Company Standards to achieve Company Goals • Assess, refine, and enhance the onboarding curriculum and experience, particularly for retail store managers and eCommerce staff.
• Trained over 3600 multi-unit Store Managers on Brand Standards, standard operating procedures and visual display standards
• Visited store sites nationwide as Operational specialist to train Store Management staff on standard operating procedures and processes, over 500 separate locations
• Responsible for overseeing the online sales efforts. Managing the website, personnel training, and working with vendors to ensure products are delivered promptly. Focused on creating and maintaining a seamless shopping experience for customers. • Carry out site evaluation with newly hired personnel which involved excellent communication skills, great teaching/training skills and great analytical ability with the purpose of setting realistic objectives and priorities to bring a store to brand standards
• 75% Travel Required – Home-based Office