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Work Background
KaptynMarket Expansion & Integration
Aug. 2021 - Nov. 2023
KaptynBusiness Development and Partnerships
Jan. 2020 - Nov. 2023Las Vegas, Nevada, United States
KaptynM&A Integration Manager
Jan. 2020 - Jan. 2021Las Vegas, Nevada, United States
Juno Inc.Director Of Special Projects and Operations
Jan. 2017 - Nov. 2019o Support CEO on global projects to meet company goals
o Oversee relationship with the Taxi and Limousine Commission of NYC and other local government authorities
o Ensure compliance in both our products as well as day-to-day operations o Third-party relationships and integration support o Manage a team to support market research, product testing, and regulatory affairs
o Opened Juno offices to new cities o Built 24/7 performance and analytics team that enhanced overall service and increase profit margins resulting in a profitable company
Juno Inc.Customer Success Manager
Feb. 2016 - Jan. 2017o Control volume
o Support meeting service level agreement (SLA)
o De-escalate issues that have been sent to management
o Volume analytics to improve efficiency
Pippi House Empowerment CenterProgram Coordinator - Healthcare
May. 2014 - May. 2015Tanzaniao Created volunteer policies and procedures
o Re-structured budget and financial reporting
o Implemented feminine hygiene and well-baby program
o Organized local and international fundraising campaigns
o Developed pandemic response program to scale regionally
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