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Work Background
Hexagon MiningMineProtect Project Engineer EMEA Region | Data analytics
Oct. 2019Johannesburg Area, South Africa• Project Management and Implementation of Collision Avoidance Systems (EMERST L7, L8 & L9) and technology support for safety and production improvements in line with National and Mine Specific Regulations • Coordinate the day to day activities of the Project Engineers and other technical staff and or contractors including scheduling onsite work to meet project/service deadlines
• Actively work on Product/project deployment of Collision Avoidance Systems (EMERST L7 & L8) Vehicle Intervention System (EMERST Level 9) and Fatigue Monitoring Solutions in a hands-on manner • Perform project management and participates on project teams responsible for system hardware and application software implementation and upgrades
• Implement system customizations using scripting tools Manage customer relationships from project rollout to post installation support, becoming the customer interface for the project • Providing technical leadership as per contractual requirements and service level agreements (SLA)
• Work collaboratively with the sales team in a pre-sales capacity (e.g. attending / leading
technical presentations)
• Comply with Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of myself and others
Digitata LimitedTechnical Support Operations Manager
Nov. 2016 - Sep. 2019Johannesburg Area, South Africa• Ensure the company’s strategies and operations align with their established plans and policies work together with the senior executive team to develop and implement the corporate strategy • Ensure optimal implementation and performance of essential telco functions
• Further develop and drive implementation of strategic objectives for the business and provide continuous thought-leadership
• Present new ideas, models and innovative solutions to strategic stakeholders and regularly report on progress
• Oversee daily operations and effectiveness of the business unit through the management team
• Provide leadership and guidance to direct reports across various levels within in the business unit
• Ensure overall delivery and quality of the unit's offerings to its stakeholders
• Assessing and implementing improved processes and new technologies and collaborating with management regarding the implementation of these improvements.
Rorotika Technologies (Pty) LtdSenior Technical Support Engineer
Apr. 2014 - Oct. 2016Johannesburg Area, South Africa• Provide advanced troubleshooting to analyse problems and develop solutions to meet customer needs.
• Communicate with corporate customers via telephone, written correspondence, or electronic service to provide in-depth technical support for complex escalated problems
• Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely while adhering to SLA.
• Maintain strong working knowledge of products and report software bugs and customer product enhancements to the Product Group.
• Determine the best approach for resolving complex technical issues that will yield the desired turn-around time and optimal customer solution while minimizing the impact to the customer.
• Engage and collaborate with other team, including escalation of hardware to the R&D Team, and 3rd party support partner, in gaining resolution to critical and complex issues.
• Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc., as needed • Maintain strong working knowledge of all related products, technologies and upcoming releases. • Participate in planned team-wide shift rotations to cover business needs, including 24x7 “on-call” responsibilities and weekend work
• Present technical content to various audiences including customers, partners, and internal stakeholders.
RanWorx SolutionsJunior Application Support Engineer
Apr. 2013 - Mar. 2014Johannesburg Area, South Africa• Apply critical thinking, design thinking and problem-solving skills to solve technical problems on existing applications & to provide recommendations for the continuous improvement of applications
• Partner with senior Product Engineers to support problem resolution & critical thinking processes when the complexity level goes beyond support (coordinate resolution)
• Lead the implementation of all configurations, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for products & services in production
• Ensure minimal business operations impact due to upgrades and maintenance activities
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