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Work Background
Ascend SolutionsHead of Delivery Center of Excellence
Feb. 2021 - Jan. 2025Riyadh, Saudi Arabia- Actively monitor customer experience against delivery performance expectations and taking action as needed. - Responsible for defining delivery standards that are consistent across the Service Delivery teams led by engagement partners and oversight so that the client experience is consistent.
- Provide coaching and mentorship to the engagement partners on standardized operational execution and management processes to be used across all business units for deployment of Ascend’s professional services. - Responsible for creating Operational, commercial, and performance metrics to measure performance.
- Responsible for working with SME’s inside and outside Ascend to set up standard frameworks for division’s consulting practices (i.e. Project Management, Quality, Change Management, Enterprise Architecture, Digital Transformation, Data management, etc.) - Responsible for educating service leaders on the division’s scope of services and expected communications and cooperation.
- Responsible for creating or supervising all division’s technical, marketing, and commercial material, in cooperation with other related divisions.
- Working with Ascend clients on establishing and operating project management office (PMO) and transformation management office (TMO). As a consultant and advisor, identify PMO mission and framework to quantify, qualify, and prioritize projects in alignment with organizational vision and transformation strategy.
Ascend SolutionsConsulting Director - Transformation Project and Performance Management
Feb. 2021 - Jan. 2023Riyadh, Saudi ArabiaEstablishing project Management/PMO framework for managing client's transformation initiatives, controlling performance, aligning outcomes to strategic objectives, and coaching future project management leaders for transition.
Makkah Healthcare ClusterExecutive Advisor - Project Management Office and Transformation
Jan. 2020 - Jun. 2022Makkah, Saudi Arabia
Booz Allen HamiltonLead Associate
Jul. 2018 - Jan. 2020Washigton DC
Booz Allen HamiltonLead Associate
Jul. 2018 - Jan. 2020Washigton DC
Harley-Davidson Motor CompanyContractor Program Manager
Oct. 2015 - Jul. 2018Greater Milwaukee AreaManaging my new program at Harley-Davidson, the smartest and kindest people I ever worked with, and they have these monsters everywhere in the building. How much fun would that be :)
AccentureDelivery Performance Sr. Project Manager - Contractor
Apr. 2015 - Aug. 2015MilwaukeeWorked as a senior project management consultant at a leading departmental store retail chain on a fast paced multi-million data warehouse migration program.The program included multiple 3-5 week releases with rapid weekly deployments, using hybrid Waterfall / Agile Scrum methodology. My main responsibility was to enhance project management maturity by enhancing team adoption and creating necessary project processes and scrum practices.
backlog update meeting with program manager (Product Owner). Worked with a team of 30 super professionals composed of dev team leads, developers, testers, business analysts, data architects, and DBAs. I created, organized, and enhanced project management documentation and team practices for real time tracking and reporting, to empower client's program leadership with better visibility over future resource bandwidth.
TrissentialSr. Project Manager
Jun. 2014 - Feb. 2015Waukesha, WisconsinTrissential is a regional management consultancy passionate about helping clients build effective strategies, efficient management and exceptional execution through the right mix of process, discipline and rigor. Trissential offers expertise in wide range of industries, plus specialized practices for enterprise business solutions. Worked as a Contract Sr. Project Manager at a manufacturing client in Racine, WI, where I managed three global projects of internal development, upgrade, and integration on CRM, Google, and profitability measurement solution. Used SDLC Waterfall and Agile methodologies and worked with IT and business teams based in the US and offshore.
SysLogic, Inc.IT Projects/Program Manager & Senior Consultant
Oct. 2012 - Jun. 2014Brookfield, WI USASysLogic is an information systems consulting and services firm dedicated to helping clients large and small conduct business more effectively by delivering solutions that leverage leading-edge technology and sound business processes. Under the Delivery Management & Analysis Center of Excellence, We assist clients in a wide range of projects, from IT strategy to application development and project management. I work with our Healthcare clients to extend the range, reach, and value of information technology in their organizations, to improve or transform the way they do business. As a Projects Manager:
- Managed internal development projects in Health IT and implementation for a Financial institute. - - - Managed projects from initiation to closure (Cradle to Grave)
- Used company and clients' PMO methodologies, tools and documentation, and helped in enhancements.
- Worked with IT and Business teams based in different locations to analyse requirements and identify risks.
- Used project management tools such as Innotas and MS Projects. Business Development:
- Managed the company’s for Healthcare IT business Center of Excellence.
- Worked with company management and business development team on identifying possible business opportunities in HIT.
- Conducted full HIT market research and worked with business development team on creating a HIT market strategy and business plan for the company.
Ventures HealthcareHealth IT Projects Director
Jul. 2010 - Aug. 2012Abu Dhabi, UAE- As a Heath IT Projects Director managed the company’s Healthcare IT consultancy and project management business division.
- Managed a $16 million full scale healthcare IT program comprised of multiple solutions projects implementation of a new hospital, and all related Infrastructure and Technology, including integration across multiple systems and devices.
- Managed a $2 million project for a screening center Clinical Application with ERP, infrastructure and user devices. The application was carefully customized to allow for a LEAN Workflow to reduce time and minimize waste, to serve the maximum number of customers in the shortest time at the highest quality of service.
- Managed the PMO and Consultants team working with the client from the analysis stage through design, procurement, evaluation and selection. - Established overall project reporting and communication structure across project work streams. Maintained on-going liaising with vendors and stakeholders for timely information and reporting of project status to the Steering Committee.
- Maintained master project schedule with synchronized milestones between various projects by various vendors including the data collection, monitoring, Time/Budget/Delivery control, and reporting related to these schedules.
- Established common project management methodology, governance, tools and processes, according to project charter and scope statement.
- Responsible for project scheduling, documentation, budgeting, reporting and communication control (one source of information among different parties).
MasiyaSales Manager
Dec. 2008 - Jun. 2010
Alalamiah Technology GroupBusiness Development Manager
May. 2007 - Aug. 2008
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