Intourist Hotel Baku, Autograph CollectionNight Manager
Mar. 2015 - Jun. 2015Baku• Managing and monitoring activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Directing and overseeing all hotel operations during the night shift to ensure guest satisfaction and safety.
• Informing all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Checking accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Acting as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Managing the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Welcoming guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept clean and tidy.
• Ensuring the accurate completion of the daily night audit in a timely fashion.
• Overseeing preparation of daily summary reports.
• Assisting the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
Working closely with the Housekeeping Department to improve guest services and foster cross departmental communication.