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Work Background
Green CodeGeneral Manager
Dec. 2021Turkey
Green CodeExecutive Head
Nov. 2019 - Dec. 2021Antalya, Turkey
Green CodeProject Manager
Jul. 2018 - Nov. 2019Antalya, Turkey
JTBProject Manager
Nov. 2016 - Mar. 2018Moscow, Russian Federation- Development of event concepts (preparing scenario, preliminary budget, technical task)
- Preparation of project documentation, including contracts, reports, etc.
- Work with suppliers - Development and preparation of branding, preparation of technical equipment of the venue
- Preparation of project logistics
- Prepare proposals that meet clients' requirements and budget, and also up sell the services with creative enhancement that offers value for money and maximize customer spend - Manage on-site services and resources when the business is confirmed and to ensure that all services delivered, exceed the client’s expectation
- Participate in the business development program, such as handling Familiarization Trips, Educational Programs for potential MICE clients
- Handle inspection trips for the confirmed business, to ensure that the clients receive essential information on how to operate their upcoming events. - Retain customer relationship by establishing and maintaining effective communication with both existing and potential clients. - Liaise between clients and suppliers and ensure that service delivered by the suppliers meet with clients’ expectations.
- Research and identify new products, and update existing products and services
- Manage and maintain good relationship with suppliers as well as with business partners and clients.
VeryMICE.azFounder
Jun. 2016 - Oct. 2016Azerbaijan
Rayda Travel AzerbaijanIncoming Tourism & MICE Manager
Jun. 2016 - Aug. 2016Baku▪ Hotel bookings throughout Azerbaijan
▪ Car rent, transfers and transport arrangement
▪ E-visa processing
▪ Organizing tours and excursions all over the country
▪ Negotiating and interacting with hotels, guides, car rent companies and other suppliers
▪ Arrangement and support of MICE services ensuring high-grade support
▪ Correspondence and communication with corporate customers and retail clients maintaining high Customer Care ethics
▪ Preparing and submission of sales reports to Accounts Department
▪ Other duties as assigned by Management
▪ Implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing
▪ Dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
PASHA Travel LLCIncoming Tourism & MICE Senior Agent
Jun. 2015 - Jun. 2016Baku▪ Hotel bookings throughout Azerbaijan
▪ Car rent, transfers and transport arrangement
▪ E-visa processing
▪ Organizing tours and excursions all over the country
▪ Negotiating and interacting with hotels, guides, car rent companies and other suppliers
▪ Arrangement and support of MICE services ensuring high-grade support
▪ Correspondence and communication with corporate customers and retail clients maintaining high Customer Care ethics
▪ Preparing and submission of sales reports to Accounts Department
▪ Other duties as assigned by Management
▪ Assisting the Incoming & MICE Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing
▪ Acting as manager on duty for the department in the absence of the Incoming & MICE Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
Intourist Hotel Baku, Autograph CollectionNight Manager
Mar. 2015 - Jun. 2015Baku• Managing and monitoring activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Directing and overseeing all hotel operations during the night shift to ensure guest satisfaction and safety.
• Informing all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Checking accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Acting as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Managing the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Welcoming guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept clean and tidy.
• Ensuring the accurate completion of the daily night audit in a timely fashion.
• Overseeing preparation of daily summary reports.
• Assisting the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
Working closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
PASHA Travel LLCIncoming Tourism and MICE Agent
Mar. 2014 - Mar. 2015Baku▪ Hotel bookings throughout Azerbaijan
▪ Car rent, transfers and transport arrangement
▪ E-visa processing
▪ Organizing tours and excursions all over the country
▪ Negotiating and interacting with hotels, guides, car rent companies and other suppliers
▪ Arrangement and support of MICE services ensuring high-grade support
▪ Correspondence and communication with corporate customers and retail clients maintaining high Customer Care ethics
▪ Preparing and submission of sales reports to Accounts Department
▪ Other duties as assigned by Management
Fairmont Baku Flame TowersGuest Relations Agent
Sep. 2013 - Feb. 2014Baku▪ Reporting to the Front Office Manager, responsibilities and essential job functions ▪ Ensuring that all hotel service standards and operational procedures are adhered to in all interactions with Guests and colleagues.
▪ Providing prompt, attentive service either directly to the Guests or colleagues using the Guest’s name.
▪ Reviewing reservations and Guest preferences to ensure all standards are met.
▪ Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift.
▪ Following the Hotel’s telephone etiquette standards when handling internal and external calls.
▪ Remaining observant and responds to each Guest who approaches the Reception Desk.
▪ Enthusiastically promoting Fairmont President’s Club and hotel services providing detailed information to Guests and hotel visitors.
▪ Constantly seeking to identify Guest preferences, acts upon them and makes sure to pass on this information to colleagues updating the Guest’s profile.
▪ Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests.
▪ Ensuring the highest possible revenues are generated for the hotel through upselling programs.
▪ Developing and maintains strong Guest relationships to ensure Guest loyalty.
▪ Actively participates in departmental meetings, providing new ideas to improve service.
▪ Adheres to and promotes the company’s health & safety policies to ensure a safe work environment and is knowledgeable about all safety & emergency procedures.
▪ Resources (time and materials) are used efficiently in order to maximize output.
▪ Has respect and maintains positive working relationship with colleagues and other departments and communicates effectively with same and gets the job done. Promotes open discussion.
▪ Acts as a role model for colleagues and strives to raise quality standards which others will aspire to.
▪ All other duties as assigned
Grand Hotel BakuReceptionist
Nov. 2012 - Sep. 2013Baku▪ Greeting, registering, and assigning rooms to Guests
▪ Answering telephonic and in-person queries related to hotel services and resolved any issues
▪ Processing Guests’ check ins and outs
▪ Preparing and completing room and restaurant bills
▪ Assisting Guests in storing valuables in secure deposit box
▪ Handling payments through cash, checks and credit cards
▪ Administrating all reservations, cancellations and no-shows, in line with company policy
▪ Carry out instructions given by the management team and head office
Royal Park Hotel BakuReceptionist
Jun. 2012 - Oct. 2012Baku▪ Greeting, registering, and assigning rooms to Guests
▪ Answering telephonic and in-person queries related to hotel services and resolved any issues
▪ Processing Guests’ check ins and outs
▪ Preparing and completing room and restaurant bills
▪ Assisting Guests in storing valuables in secure deposit box
▪ Handling payments through cash, checks and credit cards
▪ Administrating all reservations, cancellations and no-shows, in line with company policy
▪ Carry out instructions given by the management team and head office
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