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Work Background
KojoSenior Customer Support Specialist
Nov. 2024
KojoCustomer Support Specialist
Mar. 2023 - Nov. 2024Technical Support Specialist for an order procurement software in the construction industry. Handling daily inquiries from large scale clients, addressing and escalating issues, create training materials, and responding to all users in a timely and efficient manner. Additional software skills include: JIRA, Front, Slack, Intercom, UserVoice, FullStory, and Loom.
Keller Williams CoastalReal Estate Agent
May. 2022Middletown, Rhode Island, United StatesGained real estate license during the pandemic to assist family and friends in home search/sales and expand construction knowledge.
ECON Electrical ContractorsBusiness Office Manager
Sep. 2020 - Mar. 2023Warren, Rhode Island, United StatesRole of office manager for a quickly expanding electrical contractor with 10 employees. Employee management and onboarding, AR/AP, software and account management, invoicing, customer follow up and scheduling, assistance to owner/president on material ordering and other project management tasks. Client and employee relations and liaison.
Bad Dog ToolsCommission Sales Associate
Nov. 2019 - Mar. 2020Bristol, Rhode Island, United StatesTradeshow sales-person, laid off due to the pandemic.
inGENEius LLCOffice Manager
Apr. 2018 - Aug. 2019Bristol, Rhode Island, United StatesInvoice and data entry, website design, CRM, bookkeeping, account receivables, office organization and management, product assembly and advertisement.
FreelanceLighting Designer
Mar. 2016Freelance in lighting design for entertainment as well as commercial/residential design when needed due to degree and experience in lighting.
Columbia UniversityTheatrical Electrician
Feb. 2016 - Apr. 2022The Connelly Theatre
Keen CompanyAssistant Lighting Designer
Feb. 2016 - Apr. 2022The Clurman at Theatre RowShow: Boy (World Premiere; by Anna Ziegler) Director: Linsay Firman
Lighting Designer: Nick Francone
Fordham UniversityTheatre Electrician
Jan. 2016 - Apr. 2022
The Lobster Pot, Inc. Manager and Bartender
May. 2012Bristol, Rhode Island, United StatesFamily owned restaurant. Provide help and support when not working full-time job. Formerly full-time in a management position.
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