Lapoint TravelsOnsite Manager
Jan. 2024 - Jul. 2024Ahangama, Southern Province, Sri Lanka- Managed bookings, guest inquiries, and daily operations, ensuring a seamless guest experience at a retreat with a capacity of 50 guests every week. - Planned and coordinated travel arrangements, including transportation, accommodations, and tailored itineraries to enhance the guest experience.
- Led and managed facility operations, including staff hiring, onboarding, and team development of an international staff of 4 and local staff of 20+, ensuring a well-supported and high-performing team throughout the season.
- Monitored and reported financial performance, providing key insights to the Operations team.
- Strengthened relationships with the local community, partners, and guests while implementing new initiatives.
Successfully met operational goals set by management, improving overall camp efficiency.