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Work Background
Propel, A Charter Management Group, Inc. Virtual Assistant
Feb. 2023 - Aug. 2023California, United States• Taking inbound and outbound calls and assisting parents with
their concerns
• Data management using Google sheets
• Email management
• Customer service
• Pre-checking requirements
• Documenting student’s activities in Edmentum
Texas Housebuyers Real Estate Virtual Assistant
Sep. 2021 - Dec. 2022Dallas FW, Texas• To assist my client in finding and prospecting leads that might have potential and do some of his requests
• Calling and chatting to prospect with regards to their property in order to pre-qualify them if they are within my clients’ standards
• Being able to manage data and provide progressive reports and updating my client in all of the prospects concerns and questions. • Importing and exporting lead lists
• Email and Calendar management
• Data Entry
• Outbound Calls/ Cold calling
TTECChat Support Representative
Sep. 2020 - Aug. 2021Philippines• To assist customers in their inquiries and problems and to
provide great customer service overall.
• To provide updates on their order status and cancellations
• To provide refunds and credits to deliveries and orders that
were not up to standards
• Uphold the standards of the company and provide a
systematic and empathetic approach to our customers.
• Outbound calling and email management
RedDoorzProperty/Operations Executive
Sep. 2019 - Mar. 2020Makati, National Capital Region, PhilippinesTrain colleagues/staff in regards to customer service skills, the Redpartners system, housekeeping
and general hospitality standard procedures.
• Audit rooms and ensure quality of rooms is up to standard
• Observe/monitor the occupancy and bookings in the Redpartners system
• Guide FO staff in relaying guests concerns/problems and also relaying any booking concerns to
reservations department
Ensure that hotel operations for each property held is smooth and guest complaints are handled
fairly.
Lartisien Assistant Guest Experience Manager/ Travel Experience Consultant
Jan. 2018 - Dec. 2019Philippines• Assists guest with queries and any special needs that they may require
• Provide quotation for room prices and rate conditions for guests
• Ensuring guests satisfaction by making sure the benefits of Grand Luxury Hotels are given
• Consistently coordinating with hotel partners with rates and benefits
• Assist my colleagues in ensuring guests satisfaction
• Assist guests with concierge requests such as transportation and any other special requests
IASA INC – AF/KLMReservations and ticketing agent
Jan. 2016 - Dec. 2016Makati, National Capital Region, Philippines• Responsible for the booking and rebooking of tickets
• Assists passengers with itinerary and flight concerns, queries
• Ensures that there is excellent customer service provided
• Provide solutions for problems encountered while booking
• Assist passenger with general information with regards to trip
• Compute necessary fees with regards to booking and inform passenger with correct rates
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