HARRIET Shopland-Reed

Senior Client Success Manager

Investor & VCSales & BizDevConsultingAccount ManagerSales ManagerBusiness Development ManagerPartnerships ManagerCustomer ServiceCustomer Success ManagerClient Relations SpecialistCustomer Care SpecialistCustomer Retention SpecialistAssistantAdministrative AssistantPersonal AssistantExecutive AssistantAdvisorCustomer ResearcherAssociateCopywritingEngagement ManagerProject CoordinatorProofreaderEditorData EntryData Entry SpecialistData Entry Associate

MBA-qualified, dynamic business professional with 8+ years of diverse experience spanning CRM, fundraising, client onboarding, project management. mentoring and writing. Known for adaptability, strong communication, and a proven ability to deliver results in fast-paced, complex environments. Customer Onboarding & Implementation: Proven track record managing complex SaaS platform onboarding projects for global asset managers. Successfully led cross-functional implementation over 3-12 month cycles, delivering presentations, demos, and interactive feedback sessions to ensure seamless client adoption. Fundraising: Experienced in capital raising for impact investing across Africa, securing investments from European and US high-net-worth individuals and family offices. CRM & Project Management: Over 6.5 years managing partners and clients at Door Ventures, collaborating with some of the world’s largest financial institutions. Skilled in coordinating internal and external projects including product launches, working events, and implementation initiatives, adept at stakeholder engagement across diverse teams. Writing & Proofreading: English Literature graduate with 3 years of investment writing experience. Extensive background in proofreading articles, research papers, press releases, and blogs, ensuring clarity and quality in all communications. Mentoring, Tutoring & Yoga Teaching: TEFL-certified tutor with 2 years of experience preparing A-Level students for exams. Currently mentoring MBA students to support their career and academic goals. Additionally, a part-time yoga teacher for 5 years, delivering classes in gyms, co-working spaces, and studios. If you’re seeking a versatile professional with expertise in relationship management, executive support, customer onboarding, project leadership, writing, mentoring, or yoga instruction. I bring determination, adaptability, and teamwork honed from my background as a professional equestrian athlete to every challenge.