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Work Background
Charlotte Tilbury BeautyTRAVEL RETAIL Customer Supply Chain Manager UK & EMEA
Feb. 2024London, England, United KingdomResponsibilities: • Stock Distribution & Fulfilment: Ensure on-shelf availability for Travel Retail partners using advanced stock analysis tools and close coordination with 3PLs. • Process & Cost Optimization: Build scalable, high-quality processes while maintaining a deep understanding of cost-to-serve and driving cost-saving initiatives. • Customer & Stakeholder Engagement: Develop strong relationships with customers and internal teams, enhancing service levels through continuous dialogue and collaboration. • Inventory & Demand Planning: Work closely with Supply and Demand Planning to manage inventory constraints and maximize order fulfilment. • Project Leadership: Lead the rollout of new products, seasonal campaigns, and onboarding of new customers with precision and agility. • Team Development: Manage and mentor teams, fostering growth, accountability, and high performance. Key Achievements: • Improved service levels and customer satisfaction through targeted process reviews and operational enhancements. • Reduced cost-to-serve through strategic shipping and logistics initiatives. • Delivered consistent KPI improvements across fulfilment, efficiency, and customer experience metrics.
Charlotte Tilbury BeautyDIGITAL Customer Supply Chain Manager UK & EMEA
May. 2022 - Feb. 2024London, England, United KingdomKey Responsibilities & Achievements • Online Channel Fulfilment: Managed stock availability and streamlined order processing for e-commerce platforms, improving SLAs and stakeholder satisfaction. • 3PL & Customer Care Coordination: Ensured timely dispatch of orders through 3PLs and worked closely with Customer Care to resolve fulfilment issues swiftly. • Internal Stakeholder Support: Oversaw internal order management for PR and Marketing teams, ensuring readiness for events and campaigns. • Performance Tracking: Measured and improved KPIs including OTIF (On Time In Full) and CPO (Customer Promise On-time), driving operational excellence. • Forecasting & Capacity Planning: Monitored sales vs. forecast to proactively identify stock constraints and 3PL capacity risks. • Reporting & Insights: Produced weekly reports detailing order volumes, OTIF performance, forecast accuracy, and issue tracking for stakeholder visibility. • Team Leadership: Led and developed a team of Supply Planners with an empathetic, supportive approach—fostering engagement, growth, and collaboration. • Cross-Functional Collaboration: Strengthened relationships across internal teams, cultivating a more unified and productive working environment.
Joma Jewellery & Katie LoxtonSenior Purchasing & Logistics Executive
Jun. 2016 - May. 2022Banbury, OxfordshireGlobal Supply Chain Coordination & Supplier Management With hands-on experience managing international suppliers and freight operations, I’ve consistently delivered results through proactive communication, process optimization, and cross-functional collaboration. My work ensures timely product launches, cost control, and alignment with business needs. Key Responsibilities & Achievements • International Collaboration: Liaised across multiple time zones with global suppliers and internal teams, ensuring clear communication and alignment on project timelines. • Purchase Order Management: Raised and tracked POs with UK and international suppliers, monitoring shipments against the Critical Path to support timely product intake and launches. • Supplier & Freight Oversight: Managed supplier relationships, resolving tolerance issues, approvals, and shipping clearance challenges. Ensured freight forwarders met KPIs and identified consolidation opportunities. • Inventory Alignment: Partnered with Merchandising and Stock Management teams to maintain optimal stock levels, avoiding overstock and shortages. • Carrier Performance Reviews: Led quarterly meetings with carriers to assess performance and introduce process improvements. • Process Development: Designed and implemented business practices that enhanced operational efficiency and reporting accuracy. • Reporting & Systems: Published weekly performance reports for senior management and utilized ERP systems for tracking and analysis. • Invoice Control: Reviewed and approved freight and supplier invoices, ensuring accuracy and cost compliance. • Ad Hoc Projects: Contributed to various cross-functional initiatives, bringing agility and problem-solving to evolving business needs.
Joma Jewellery & Katie LoxtonHuman Resources Executive & EA to CEO
Nov. 2013 - Mar. 2017Banbury, OxfordshireOperations & Project Manager | HR, Logistics & Executive Support A dynamic, multi-skilled professional with experience spanning HR, supply chain, project management, and executive coordination. Known for delivering operational excellence while managing diverse responsibilities across global time zones. Key Responsibilities & Achievements • Global Coordination: Liaised with international suppliers across multiple time zones to ensure seamless communication and timely execution of tasks. • Human Resources Leadership: Managed all HR functions including recruitment, appraisals, and disciplinary procedures, fostering a productive and compliant workplace. • Process & Efficiency Development: Designed and implemented best practices to streamline operations and improve business efficiency. • Project Management: Oversaw multiple projects simultaneously, ensuring timely delivery and alignment with company goals. • Reporting & Analysis: Published weekly reports to provide visibility into operations and support strategic decision-making. • Logistics & Cost Optimization: Secured competitive rates and high-quality service for imports and exports, contributing to cost control and operational reliability. • Event & Travel Management: Organized trade shows, corporate events, and meetings both in the UK and internationally. Managed all travel arrangements for staff and executives. • Financial Oversight: Reconciled company accounts with accuracy and attention to detail. • Executive Support: Managed the CEO’s diary and provided high-level administrative support. • Stock Order Fulfilment: Placed and tracked stock orders to ensure timely intake and dispatch, supporting successful product launches.
Encase ScotlandInternal Sales Coordinator
Oct. 2013 - Nov. 2013Banbury, UK• Processing and coordinating orders, liaising with Design and Production Departments • Managing customer accounts & resolving enquiries effectively maximising sales opportunities
• Developing and raising sales orders ensuring customer requirements are dealt with correctly
• Advising and assisting with customer complaints and arranging collections • Communicating effectively at all levels, possessing strong influencing skills
• Data entry and general administrative duties providing a high level of customer service
DHLLogistics Executive
Jul. 2013 - Oct. 2013Banbury, Oxfordshire• Publishing daily reports
• Maintaining driver delivery and collection times log • Recording driver hours and payments
• Updating internal Transport Management system
• Providing support across all operational and logistics activities as required
Oxford University PressOperations Coordinator
Sep. 2012 - Nov. 2012Oxford, United Kingdom• Building positive working relationships with international educational establishments
• Providing a high level of customer service to established and new clients
• Monitoring operational activities using a bespoke database and established procedures
• Publishing weekly reports on status of specific operational activities
BurberryHead of Spanish and Portuguese Reconciliations
Jan. 2012 - Jul. 2012London, United Kingdom• Utilising analytical and problem-solving skills on banking reconciliation projects covering Burberry UK and European retail stores, including discrepancy identification and financial breakdowns, reconciling Burberry stores cash accounts daily using SAP system.
Ballymore PropertiesAftercare Coordinator
May. 2010 - Aug. 2011London, United Kingdom• Co-ordinating engineers’ daily diaries
• Co-ordinating maintenance of customer apartments and arranging appointments
• Keeping customers up to date during maintenance works
• Liaising with customers, Managers, Managing Agents, Housing Associations, Sub Contractors
• Attending meetings with Managing Agents, customers, Senior Managers
PartyLiteMarketing Coordinator
Jan. 2010 - Mar. 2010Watford, United Kingdom• Co-ordination and implementation of annual marketing plan within agreed corporate deadlines
• Updating and maintaining Promotional calendar
• Issuing required paperwork to other PartyLite departments to support promotional activity
• Analysis of promotional effectiveness: monthly and quarterly. Utilising COGNOS as a reporting tool
HomeserveBranch Operations Support Analyst
Jan. 2007 - Sep. 2009Chiswick & St Albans• Performing extensive analysis and devising KPI reports to facilitate value added decision-making for business operations, maintaining timely and accurate data records
• Coordinating multiple concurrent projects, ascertaining clear objectives and full buy-in
• Supporting change management initiatives via direct involvement in data migration projects
• Managing company-wide tradesmen uniform orders, ensuring efficient supplier service
HomeserveProject Coordinator
Jan. 2006 - Jan. 2007Watford & St Albans• Managing works costings, resource management and contractor work schedules for 30 staff. • Working with policy holders, insurance companies, loss adjusters and third-party contractors. • Organising client appointments, site materials deliveries and costs validation ensuring timely completion of building projects.
M J Ferguson LtdTrainee Assistant Project Manager
Sep. 2005 - Dec. 2005Billericay, Essex
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