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Work Background
Work from homeCareer Break – Family Responsibilities
Oct. 2022Perth, Western Australia, AustraliaTook a planned career break to provide full-time family support and childcare. Used this time to maintain a strong focus on personal growth and professional readiness. Now actively seeking to return to the workforce with renewed energy and commitment to operational and administrative excellence.
Silk HospitalityExecutive Housekeeper
Feb. 2020 - Oct. 2022The Westin PerthOversaw the daily operations of the housekeeping department in a high-volume hotel environment, leading a team of 25+ and managing all aspects of staffing, scheduling, reporting, compliance, and service delivery. Played a pivotal role during a full-scale operational shift throughout the COVID-19 pandemic and post-pandemic recovery. Key Contributions: • Led the housekeeping function through a full operational transformation when the hotel was acquired by the state government for use as a quarantine facility. • Supported the restructure and redundancy of staff during the transition period, then played a lead role in retraining and re-deploying essential team members under new compliance and safety protocols. • Managed the recruitment and onboarding of a large new team during the hotel’s post-COVID reopening, including end-to-end induction and systems training. • Ensured strict adherence to updated health and safety regulations, adjusting workflows, checklists, and procedures as per government and brand requirements. • Delivered daily service and productivity reports; maintained KPI tracking and audit preparation during a period of shifting expectations. • Continued to manage rostering, inventory, cost control, and guest-facing service standards in line with brand policies during both quarantine operations and full reopening. • Successfully maintained team morale and performance through high-pressure operational shifts, helping achieve strong guest satisfaction scores and internal audit results post-reopening.
Silk HospitalityExecutive Housekeeper
Jun. 2018 - Feb. 2020Crowne Plaza Perth, Perth ,WALed a full transformation of the housekeeping department during a critical turnaround phase for the property. Hired and trained a new team from the ground up and implemented new standards, systems, and processes that significantly improved service quality and audit performance. Key Contributions: • Rebuilt the housekeeping team by recruiting, onboarding, and training new staff to meet strict brand and operational standards. • Developed detailed SOPs and checklists for daily routines, deep cleans, and brand-standard inspections. • Conducted ongoing training and coaching on time management, chemical handling, guest service, and brand compliance. • Established a culture of accountability and high performance, resulting in consistently strong quality audit scores. • Streamlined room inspection processes, improved shift coordination, and optimized team schedules to align with occupancy forecasts. • Received recognition for significant improvements in cleanliness standards and service consistency within the first year.
Silk HospitalityExecutive Housekeeper
May. 2017 - Jun. 2018Tribe Perth, Perth, WALed the housekeeping department through a period of growth and operational transformation, including pre-opening preparation and new team development. Focused on building systems, workflows, and training programs from the ground up to support long-term departmental success. Key Contributions: • Played a key role in the pre-opening management team, developing SOPs, recruiting staff, and coordinating departmental launch operations. • Successfully hired, trained, and mentored a newly formed team of 25+ staff, creating a positive workplace culture and strong team collaboration. • Designed and implemented staff schedules, cleaning checklists, and reporting templates to ensure operational consistency. • Developed a structured training program for new staff focused on chemical safety, hygiene standards, and service quality. • Collaborated with front desk and facilities teams to establish smooth communication channels and service coordination from day one. • Contributed to maintaining high quality standards and delivering strong internal audit scores during first-year evaluations. • Supported stock management systems and vendor relationships for supply orders, cost tracking, and waste reduction.
Silk HospitalityHousekeeping Supervisor
Sep. 2015 - Apr. 2017Crowne Plaza Perth, Perth, WARostering, Allocating task to Room-Attendants, Inspection of room presentation according to Brand standards, Stock orders, Stocktake, Approving hours for payrolls, Ensure the cleanliness of Public Areas, Training and induction of new room attendants, Daily service reports, productivity reports
Roasted bean cafeCustomer Service
Mar. 2015 - Aug. 2015Perth, AustraliaHandling Front Counter for Customer Service and cash handling, Takeaway orders on Phones, ensuring deliveries on time and customer satisfaction
Silk HospitalityRoom Attendant
Jan. 2015 - Sep. 2015Crowne Plaza Perth, Perth, WA
Silk HospitalityRoom Attendant
Oct. 2014 - Dec. 2014Parmelia Hilton, Perth, Wa
Bharat National Public School - BabainScience & Mathematics Teacher
Dec. 2012 - Jul. 2013Haryana, India
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