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Work Background
MaybankAssistant Vice President
Jan. 2025Develop and execute strategic initiatives to drive growth, improve customer experience, and optimize operations. Leverage data insights to shape business objectives, collaborate across teams to deliver impactful projects, and drive innovation to modernize offerings and enhance profitability.
MaybankSystem Manager
Apr. 2023 - Jan. 2025Singapore
MaybankAssistant Manager (Branch Operations/ Compliance)
Apr. 2022 - Mar. 2024SingaporeAs a compliance manager, I ensured that the organization was operating in compliance with relevant regulations. To start, I used a combination of random document sampling and data collected through quarterly checks to identify any areas where our compliance was lacking. Then, I provided control scoring for each of our branches on a quarterly basis based on the results of these checks. In addition, I was responsible for collating error counts and computing productivity results, which helped me to understand how our compliance efforts were impacting our overall operations. I also worked to stay up-to-date with the latest regulatory assessments which allowed me to make updates to our compliance processes and Branch Operational Procedural Guides and controls. Additionally, I was involved in training and developing new hires for operation compliance, including creating training materials and conducting on-site training sessions. Finally, I wrote the minutes for monthly meetings, which provided a written record of what was discussed and any decisions that were made. These minutes were an important part of our compliance management process, as they helped us to stay organized and on track. Highlights: (Project Involvement)
★ RPA Project - Automated manual and repetitive task to identify Customer’s risk rating details and data entry
- Successfully saved 672 hrs annually (based on automation of 1120 customers record on monthly basis) ★ Excel Macro Project - Automated the creation of structured escalation emails with customization built in ★ Cash monitoring program - Created the program to monitor cash holding of all Maybank Branches in Singapore via excel that assist with email escalation if Branch’s Cash holding exceed the stipulated limit assigned
- Reduced manhour from 45 mins to 5-10 mins (Recognition Received)
★ Awarded Best Executive Award across Maybank Group in Singapore for 2021
MaybankSenior Executive
Mar. 2020 - Mar. 2024
MaybankAssistant Service Manager
May. 2012 - Mar. 2020SingaporeIn this role, I oversee the daily operations of a branch. This involved a range of responsibilities, including providing excellent customer service for a variety of transactions, such as remittances, deposits, and account openings. I also supported the Relationship Manager in executing investment transactions, such as Unit Trusts, and I was responsible for cross-selling General Insurance and credit cards to customers. Another important aspect of my role was managing the overall branch cash and ensuring that all transactions were accounted for properly. I also worked closely with the Compliance and Customer Due Diligence teams to follow up on any individuals who were identified as being at high risk for money laundering or financing terrorism. In addition to these operational responsibilities, I also played a key role in training and mentoring new hires. This involved helping new team members to get up to speed on all aspects of branch operations and providing guidance and support as they developed their skills and knowledge. By doing so, I helped to ensure that the branch was able to maintain high standards of customer service and operate in compliance with all relevant regulations.
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