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Work Background
Weir Motion MetricsTechnical Support Specialist
Jun. 2024Vancouver, British Columbia, Canada• Monitor systems to ensure optimal performance.
• Effectively resolve technical issues related to communication, networking, IP routing, and synchronization.
• Conduct comprehensive testing, reproduction, and troubleshooting of failures on Windows, Linux OS, and other proprietary software.
• Document activities, update tickets/cases, and generate internal reports using Salesforce and Jira.
• Maintain and update user/internal databases in alignment with established guidelines.
• Collaborate cross-functionally with Global Development, Support, and Service Teams to enhance system functionality and support services.
• Configure and adjust parameters aligned with the Services Team indications or R&D department.
• Data collection from different servers/customers. • Install, configure, maintain, and troubleshoot hardware and software systems.
• Update system data, product data, and tickets in the tracking system.
• Collect hardware failure information, communicate with the production department, and track the RMA process.
• Remotely connect to client servers at mine sites to obtain performance data for system evaluation.
Weir Motion MetricsData Analyst
Jan. 2024 - Oct. 2024Vancouver• Leveraged Python to query, clean, and process quantitative and qualitative data from multiple sources, ensuring data accuracy and consistency.
• Collected, cleaned, and analyzed operational data from various sources, including truck fill rates, material movement, and equipment utilization.
• Developed and maintained data pipelines to ensure the availability of accurate and up-to-date information for analysis.
• Applied statistical methods and Python libraries (e.g., Pandas, NumPy, SciPy) for data analysis, and developed predictive data models to support decision-making.
• Created data visualizations and infographics using Python libraries (e.g., Matplotlib, Seaborn, Plotly) to present performance metrics and trends to business units.
• Configured and integrated disparate datasets using Python, streamlining data structures to support comprehensive reporting and analysis frameworks.
• This is a part time/on call role.
Weir Motion MetricsPurchasing Assistant
Dec. 2023 - Oct. 2024Vancouver, British Columbia, Canada • Selected preferred vendors based on quality, price, and lead time to ensure efficient purchasing. • Prepared and processed purchase orders using SAP, managed online orders, and authorized payments. • Send invoices to suppliers, follow up on orders, and negotiate discounts to maximize cost savings. • Manage supplier communication to ensure timely and cost-effective procurement. • Assist in invoice reconciliation and ensure any discrepancies are resolved promptly. • Monitor inventory levels and place orders to prevent shortages.
Weir Motion MetricsAdministrative Assistant
Jul. 2023 - Jun. 2024Vancouver, British Columbia, Canada
Virtual GurusData Analyst & Administrator
Mar. 2022 - Mar. 2024Alberta, Canada
HuaweiNetwork Team Lead
Sep. 2019 - Mar. 2020Lagos State, Nigeria • Led a team of engineers to troubleshoot and resolve network issues, providing hands-on support and guidance. • Coordinated the dispatch of field personnel using trouble ticketing systems to handle alarms and service disruptions. • Managed customer complaints, ensuring swift action to address network problems and minimize downtime. • Monitored critical, major, and minor network outages, ensuring proper escalation to the right teams for quick resolution. • Tracked and analyzed network performance reports like Prolonged Outages and RNA Forecasts to identify problem areas and implement solutions. • Reviewed tickets regularly for accuracy and quality, ensuring root cause analysis (RCA) was completed to prevent recurring issues. • Improved team performance by establishing best practices and streamlining processes, making daily operations more efficient. • Supported team members in developing their troubleshooting skills and growing their technical expertise.
HuaweiNetwork Support Engineer
Nov. 2017 - Aug. 2019lagos• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
• Monitoring 24h/7days the 2G and 3G networks, using fault management systems and specific NMSs, and performing initial analysis to identify the issues
• Trouble Ticketing and Work Order applications for alarm handling and field personnel dispatching
• Troubleshooting customer complaints and performance degradation issues
• Monitor and escalate all the critical, major, and minor network outages to the field in line with the approved escalation matrices
• Troubleshooting customer complaints & performance degradation issues
HuaweiTechnical Support Engineer
Oct. 2016 - Oct. 2017Lagos, Lagos State, Nigeria- Addressed customer complaints related to network issues, ensuring their concerns were heard and resolved promptly.
- Guided customers through troubleshooting steps to diagnose and resolve their network problems over the phone, email, or chat.
- Demonstrated patience and empathy in understanding customers' frustrations and concerns, maintaining a positive and helpful attitude throughout interactions.
- Utilized knowledge of network systems to provide customers with accurate information and explanations about their issues.
- Collaborated closely with other team members and departments to escalate and resolve complex network problems, ensuring customer satisfaction.
- Documented customer interactions and reported recurring issues to assist in the improvement of network services.
- Maintained a high level of professionalism and customer-focused communication in all interactions.
- Stayed updated on network service changes and updates to provide accurate information and solutions to customers.
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