Black EngineeringSenior Operations Manager
Feb. 2023 - Jun. 2023Jeddah, Makkah, Saudi Arabia- Develop and implement comprehensive internal/external security plans involving 120+ guards at full capacity to drive optimal client/participant safety, obtaining a high client satisfaction rating. - Conduct extensive research and ensure strict adherence to all regulations and guidelines while applying for and obtaining key accreditation.
- Design and integrate a strategic infrastructure for online ticketing, booking, payment, and weekly analysis, leading to a significant increase in operational efficiency. - Spearhead all aspects of daily operations, including managing venues, traffic marshals, maintenance, cleaning, and waste while monitoring for maximized productivity and boosting annual revenues. - Participate in the build, live, and dismantle phase of the Islamic Arts Biennale, the first in the world, with a historic 600K+ guests.
- Strategically implement detailed timelines while serving as a liaison with suppliers to deliver projects on time and under budget, decreasing costs via superior negotiations.
- Write and incorporate Standard Operating Procedures for staff members and venue operations to improve reliability/efficiency and continually achieve quality standards. - Create, draft, and complete the site operations manual, providing guidance and information on key procedures and guidelines to positively impact performance. - Serve as the sole contact with municipalities, ministries, and airport authorities, building strong lines of communication and cultivating strong partnerships to drive significant business growth.-