PaboEuropean Risk & Credit Manager
May. 2010 - Oct. 2011WalsoordenResponsibility over 11 FTE in Europe split in 3 teams based in Germany, The Netherland and France
Weekly analysis of business result for online & offline orders (120M€/year)
Monthly review of bad debt percentage, lead the team in the communication with collection agency (mainly The Netherlands & France)
Extend payment method with risk control products (Paypal, AcceptEmail, sms payment, Ukash)
KPI implementation (DSO, % bad debt, % return on collection agency) Initiate 3 main cross functional projects:
1 Training customer service to basic debtor for phone and written order – with CS manager
2 Incentive to connect marketing investment to bad debt percentage - with DBM manager
3 Driving IT projects to move Axapta clearing queue setups from manual to automatic As GB certified by Sabic IP, I'm engage in the 6sigma/Lean community. I'm in the process to implement this process improvement methodology within Pabo.