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Work Background
Plug PowerSales Coordinator, Americas
Aug. 2023Latham, NY- Assist sales reps with administrative requirements to help facilitate achievement of company and customer goals.
- Provide sales rep support for business case analysis and help prepare presentations that clearly demonstrate value proposition and commercial structure.
- Develop, analyze, and draft reports outlining progress towards department goals and other related reporting as required.
- Maintain record of up-to-date price lists to ensure sales rep group is following guidelines for list price, equipment, scope of work, and eligible commercial offers
- Advise sales rep team related to pricing; maintain documentation related to all standard and non- standard pricing scenarios.
- Develop and structure price quotes for sales team and customers when needed without higher approval up to certain price point
- Schedule, manage and lead cross-functional meetings to ensure projects and tasks are completed timely.
- Review and process purchase orders while ensuring that appropriate terms, conditions & pricing are included as applicable.
- Maintain customer relations with authority to hold purchase order if visible issues noticed.
- Produce final sales proposals through a partnership with designated sales and product management team members.
- Process sale orders forms and work with operations team to ensure delivery dates and customer expectations are met. Complete all necessary paperwork from start to completion of sale.
- Act as owner of the sales library, collateral, templates and facilitate ongoing updates as required.
- Develop and maintain strong cross functional relationships and collaborate effectively throughout business.
- Maintain comprehensive, accurate department documentation at all times.
- Provide expertise to assist in development of project schedules and budgetary parameters.
- Communicate regularly with internal project team members and end-customers to clarify project expectations and delivery dates.
Plug PowerSales Coordinator, Americas and North Europe
Aug. 2023Remote- Assist Sales Rep team with administrative requirements, provide support for business case analysis, help prepare presentations
- Develop, analyze, and draft reports outlining progress of Sales team
- Inside Sales role for key account- handle all internal order management along with customer facing communications and single point of contact
- Schedule, manage and lead cross-functional meetings concerning projects and tasks.
- Review and process purchase orders, paying specific attention to T&C and pricing.
- Produce final sales proposals
- Produce Sales Order forms and work with operations team to ensure delivery dates and customer expectations are met
- Acting owner of Sales library, collateral and templates, manage quarterly production of ELX Reference List.
AggrekoHire Coordination Specialist
Mar. 2022 - Jul. 2023Houston, Texas, United States- Principle point of contact for customers throughout rental process after order placement
- Manages all internal touchpoints during lifecycle of rental, in collaboration with Sales & Operations teams to ensure successful and positive customer experience
- Order entry, order management, change orders, team management for fuel, transport, workforce and equipment scheduling, end of hire entry, and customer complaint management
- Moderates full team meeting weekly to review all current and upcoming orders.
Hitachi ABB Power GridsInsides Sales Representative/ ABB Enterprise Software
Nov. 2019 - Mar. 2020Houston, Texas Area- Collaborate with Account Manager(s) to manage customers’ needs
- Order entry & tracking in SalesForce, order management
- Timely responses to customer communications
- Met and exceeded sales goal all 5 years
- Attend customer events, customer meetings and be ambassador for ABB
- Write proposals, initiate change orders, and expedite collection of overdue invoices
- Develop and maintain customer relationships
- Provide seamless back-up support to Account Manager(s)
- Travel as required for training and customer needs
ABB Inc.Inside Sales Representative/ Power Products
Jan. 2015 - Nov. 2019Houston, Texas Area- Collaborate with Account Manager(s) to manage customers’ needs
- Order entry & tracking in SalesForce, order management
- Timely responses to customer communications
- Met and exceeded sales goal all 5 years
- Attend customer events, customer meetings and be ambassador for ABB
- Write proposals, initiate change orders, and expedite collection of overdue invoices
- Develop and maintain customer relationships
- Provide seamless back-up support to Account Manager(s)
- Travel as required for training and customer needs
ABB Inc.Quality Assistant/Document Control/Administrative Assistant
Mar. 2012 - Jan. 2015Houston, Texas Area- Handle Cash Call duties resulting in regained revenue of >$20 million over 18-month time frame
- Process data output through Microsoft Access for monthly corporate presentation
- Management of ABB’s Process Automation Oil and Gas (PAOG) Customer Complaint Resolution Process (CCRP) database
- Communicate Net Promoter Score (NPS) customer data to all sales managers
- Lead Document Control on Dow Gulfstream project per both internal and external request - Manage all commercial and technical documents for both Analytics and Process Automation Operations departments
- Maintain and update electronic information systems
- Ensure regulatory procedures and changes are followed
- Maintain updated records of all approved documents and drawings
Fort Bend ISDHead Band Director at I.H. Kempner High School
Aug. 2006 - Aug. 2011Sugar Land- Manage assistant band directors and staff (5-10 people annually) - Fully manage two separate budgets- 1) the district established budget and 2) the parent organization 501c budget
- Management of public concerts across country
- Plan, structure, and execute daily lessons that are engaging with a year-long scope and sequence
- Evaluate student comprehension through analysis of timeline achievement
- Formulate curriculum for program growth and communicate expectations to students, parents and administrators
- Execute all administrative duties pertaining to students and program needs
- Moderate monthly parent organization meetings
Fort Bend ISDAssistant Band Director
Aug. 2005 - Jul. 2006I.H. Kempner High SchoolPlan, structure, and execute daily lessons that are engaging with a year-long scope and sequence; Implement school-wide student management policies within classrooms; Compile, analyze, display and use data on student progress and achievement to target and differentiate instruction; Support head band director in any job requirements deemed necessary.
Goose Creek Consolidated Independent School DistrictAssistant Band Director
Aug. 2004 - Jul. 2005R.E. Lee High SchoolPlan, structure, and execute daily lessons that are engaging with a year-long scope and sequence; Implement school-wide student management policies within classrooms; Compile, analyze, display and use data on student progress and achievement to target and differentiate instruction; Support head band director in any job requirements deemed necessary.
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