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Work Background
Virgin MoneyBusiness Data Analyst
Oct. 2018Glasgow, United KingdomAs a Business Analyst within Data & Decisioning, I coordinate impact assessments and produce Business Data requirements to agreed standards, within time and budget constraints on both strategic and BAU projects. I work with other areas of Data & Decisioning, the wider business community, other IT functions and our delivery partners in the shaping of appropriate requirements to support an applications design that meets both strategic and operational needs.
• Producing business data requirement specifications & process flows (business and data)
• Analysis of information requirements on complex data-driven projects involving integration, data warehousing, business intelligence and master data management technologies
• Creation of source to target data mappings/lineage
• Production of Logical Data Models to facilitate database design
• Collating Business & Technical metadata to develop data dictionaries
• Performing Data Profiling analysis to ensure the data is accurate, complete and fit for purpose
• Delivering analysis to industry best practices
• Actioning continuous improvement initiatives to further strengthen our analysis capability
CoStar GroupSenior Researcher
Jul. 2016 - Aug. 2018Having excelled with this company since 2010. I was handed an even more demanding position of more responsibility. I not only excelled, but recorded quantifiable achievements. I grew an accurate and complete database of commercial real estate inventory, conducting daily interviews to agents, developers, investors, and other real estate professionals to obtain real-time property and transaction data. I create query for managers to track team members activity live. Perform competitor analysis to access business performance, deploys visual presentation aids to help improve retention rates; and continuously monitors the market for new CRE activity, cross-references CRE websites, and publications for missing listings deals, construction activity, and contacts. Spot data trends, find data gaps within the business including a newly opened second research location in London, reports outcomes directly to Senior Management. Dissect trends and collaborate with regional-based teams to verify quarterly data that will help tell the story of an entire market.
CoStar GroupMarket Quality Analyst
Apr. 2015 - Jul. 2016As a Market Quality Analyst, I actively contributed to the gathering and verification of data for publication of the quarterly Costar market reports and annual Agency Awards. Complete ad-hoc data checks and report back findings to Marketing Managers and Directors as requested. Identified and eliminated errors through data analysis and implement changes to avoid future impact on business and clients. Produced reports based on current market activity in commercial real estate markets. In this position, analysed raw data, drew conclusions and make suitable recommendations. Spearheaded efforts in the development of new or refinement of current processes to capture efficiency gains, identify inconsistencies and to improve data quality and performance. Employed the use of Excel and SQL to extract and interrogate master data and track trends, and ensure all master data is complete and reliable. I tracked and produced trends, using Excel, based on current market activity in commercial real estate markets. Developed and implemented quality auditing of research staff totalling 100+ personnel in the Glasgow Research Centre.
CoStar GroupResearch Associate I ➤ Research Associate II
Jun. 2010 - Apr. 2015After a successful stint as a Customer Manager, I joined the CoStar Group in 2010 in the capacity of a Research Assistant. In this position, I was tasked with gathering data and inputting them into company production system to feed multiple websites. I undertook a high level of administrative duties, managed inbound and outbound calls while maintaining an extensive property portfolio and operation KPI’s. Managed daily email and postal correspondence as required. Involved in project work; presentations; report writing; mentoring; coaching and training. Generated Sales leads and prospect for new clients including face to face visits.
MORE THAN BUSINESS PTY LTDCustomer Service Manager
Sep. 2009 - Jun. 2010In this capacity, I maintained customer satisfaction by providing problem-solving resources; managing staff. Sold commercial insurance over the phone. Serviced existing customer policies and cross-sells to both new and existing customers. Converted leads to Sales and sold feature and benefits of all products. I also chaired Team meetings, and motivated team members through incentives.
Würth UKField Sales Consultant
Jan. 2008 - Sep. 2009 ScotlandIn 2008, I joined Wurth in what was the beginning of a rewarding career. This role provided me the opportunity to be involved in direct sales and account management for the metal division covering 120 clients in a regional area. I also oversaw customer account management, including negotiating contracts and agreements to maximize profit
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