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Work Background
BATHR Operations Manager
Jun. 2024Costa RicaLeading the HR Operations that involves Employee Administration, Payroll, People Experience, Talent and Compensation services for North America Region.
BATRegional Talent Acquisition Manager Americas
Nov. 2020 - May. 2024Heredia, Costa RicaLead the recruitment operation for the Americas region from the intake to the offer extension (team of 30+ recruiters and Team Managers) as per global guidelines and process while keeping up with trends and implement best practices. Ensure that best talent is recruited while it´s provided a high-quality hiring manager and candidate’s experience. Analyze data and provide insights to make decisions towards a balanced and meet-expectations’ operation. Manage escalations, performance, and exceptions, stakeholder’s management and action plans among other responsibilities.
BATRegional Customer Service Manager
Aug. 2020 - Dec. 2020Costa RicaLed the HR Customer Service Center for Americas and US Regions
BATRegional Talent Operations Manager Americas & US - Global Business Services
Apr. 2020 - Mar. 2021Heredia, Costa RicaLed the operationalization of the talent strategy for the Americas and US regions covering Performance Management, Talent Management and Learning & Development. Led the implementation of the new global Talent Management framework for the region, executing the new tool for Top Talent mapping and supporting the End Markets with the new Talent Pooling/Succession process. Supported the implementation of the new L&D global platform and implemented a dashboard for the End Markets to visualize and track usage. Optimized team capacity and identified additional tasks and volume from the End Markets that could be supported by the team adding value to the business.
British American TobaccoHR Business Partner - Commercial Unit Mexico
Mar. 2019 - Apr. 2020Monterrey, Nuevo León, MéxicoAs Sr HRBP, I led the HR strategy and operation for the Commercial side of the business in Mexico, with a scope of 950+ employees around the country and leading a team of 12 people. Build the HR agenda and guide on its execution for this function, while embedding the new HR Global Operating Model.
British American TobaccoRegional Knowledge & Content Manager Americas - Global Business Services
Mar. 2018 - Mar. 2019Heredia, Costa RicaPart of the Global Continuous Improvement team, accountable for the deployment of the framework and tools that support the development of a knowledge-based culture. Member of the Project team in charge of the implementation of a new HR Global Operating Model in Americas.
British American TobaccoHR Business Partner - Operations
Mar. 2017 - Feb. 2018San Pedro Sula, HondurasAs HRBP for Central America’s factory, I led the HR strategy, driving the alignment between business and function agendas, while preparing the business for a HR global transformation. Directly executed and advised functional leaders on all HR operational and talent cycle processes.
British American TobaccoHR Executive & Expats Administrator
Nov. 2014 - Feb. 2017Heredia, Costa RicaSupported the implementation of the HR strategy for the Regional Corporate Office while fully in charge of the administration and relationship with the expats and permanent transfers. Supported the Talent CoE as Talent System Expert, as well as contributed with the Reward CoE in different processes and projects involving cost efficiencies and procedures simplifications for the business.
British American TobaccoSenior Payroll Analyst
Nov. 2012 - Nov. 2014Heredia, Costa RicaKnowledge of different labour legislations of Central America and Caribbean Region. Compensation & benefits processing. Development of legal and internal reports including audits.
Sushi House RestauranteAdministrator
Aug. 2011 - Oct. 2012
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