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Pearl by David'sMember of the Board of Advisors
Oct. 2024
Boisset Collection Independent Sales Representative
Jul. 2024United States
Hair Cuttery Family of BrandsBoard Member
Apr. 2024United States
WineShop At HomeManaging Director
Nov. 2018 - Jul. 2024United States• Lead a team of more than 300 Independent Wine Consultants across 32 states
• Consistently maintain Top 10 status in winery's Key Performance Indicators
• Earned Company's prestigious Rising Star Award in 2018
• Authored and presented sales and team-building seminars for the business and invited as a presenter for the winery's last two National Conventions
• Consistently achieving year over year comps of more than 60%
Retail and Beauty Industry ProfessionalRegional Director of Stores, Customer Engagement Pro, Retail and Beauty Industry Consulting
Aug. 2015 - Dec. 2016Chicago, ILPROFESSIONAL PROFILE
Strategic retail sales, operations, and training executive with more than 25-years’ experience delivering results through engaged leadership and innovation. Expertise includes:
• Building and sustaining exceptional business performance on a regional and national level.
• Attracting, retaining, developing, and inspiring top-caliber talent.
• Developing and implementing short and long term strategies to optimize sales and operating results.
• Forming high performing teams who strengthen leadership effectiveness, engagement, and commitment.
• Designing programs and practices that ensure exceptional customer experience and operational excellence.
Fossil Group, Inc.Regional Director of Stores, Outlets West/Canada
Apr. 2014 - Aug. 2015Chicago, IllinoisREGIONAL DIRECTOR OF STORES, Outlets West/Canada April, 2014 – August, 2015 • Responsible for six multi-unit professionals and $175M+ in sales at 75 Fossil and Watch Station International Outlets in the United States from the Midwest to Hawaii as well as all of Canada.
• Consistently delivered the strongest overall sales performance in all of North American retail for second straight year, achieving a double-digit comp YTD through July.
• Achieved the highest growth in all KPIs YTD, including an 18% growth in conversion for the Region.
• Collaborated with corporate partners to redesign supply ordering budget for stores that resulted in immediate and significant cost savings.
• Planned and launched pilot for automated scheduling.
• In partnership with SVP of The Americas Region, strategized and executed field realignment combining all brand concepts. This alignment decreased travel while maximizing District Manager support and presence in stores.
• Delivered highest comparable sales and KPI performance in North America for 2014.
Fossil Group, Inc.Regional Director, Watch Station International
Jun. 2013 - Apr. 2014Dallas/Fort Worth Area
• Served as inaugural RD for the Watch Station concept, led $100M in sales and a team of five multi-unit managers to exceed sales and KPI targets in 40 stores across the United States.
• Developed and successfully piloted store scheduling process that was rolled out across all concepts in North America. This program capitalized on traffic opportunity and identified key parameters for Workforce Management initiative.
• Quickly impacted Concept performance through calibrating standards and expectations, and securing top talent for open positions.
• Oversaw the openings of 10 new Watch Station International and 2 Skagen stores in 2013.
• Worked with corporate partners to address assortment opportunities within WSI that lead to double-digit improvement in conversion and AUR.
• Significantly improved field communication by leveraging Home Office relationships to clarify and streamline content and normalize cadence in order to maximize the field’s ability to plan and execute with higher efficiency.
FossilDistrict Manager, Midwest Fossil Outlets
Jan. 2012 - Jun. 2013Greater Chicago Area• Lead a team of 12 retail store managers in 8 Midwest states to exceed sales targets by delivering a distinctive customer experience.
• Developed and implemented highly successful Holiday selling structure that was adopted by Outlet Concept and resulted in comparable sales increase of more than 23% for District during peak holiday weekend.
• Collaborated with Learning and Development to update and enhance MOD and associate training programs that were rolled out to both Fossil Outlet and Brand Concepts.
• Exceeded YTD sales plan, comparable, and KPI targets, delivering top results in Concept, which were 9% higher than Company performance in the US.
David's BridalDistrict Manager
Dec. 2003 - Jan. 2012DISTRICT MANAGER
• Lead 25M+ in sales, and a team of 10 retail store managers in Illinois and Iowa to exceed sales targets and enhance profitability by delivering an outstanding customer experience in the bridal and special occasion business. • Consistently met or exceeded annual sales goals, and achieved double-digit increases for three consecutive years. • Maintained highest traffic conversion in Region and 3rd highest in company for last two years. • Achieved Top 5 Company Performance for bridesmaids’ business 5 of 8 years, and was recognized as #1 in the Company in 2008. This critical category represents over 50% of sales and builds pipeline for future bridal customers. • Served as trainer/mentor for new DMs and facilitated on-boarding process for new corporate executives.
• Developed and enhanced customer relationship management systems and practices that have been adopted regionally. • Participated in various committees to improve guest experience and business processes.
• Successfully led district through transition to new POS and event management technology in 2004.
• Wrote and implemented several sales dialogues for overcoming stalls and objections that were adopted by the chain.
20/20 Foresight Business ConsultingOwner, Coach, Speaker, Trainer
Apr. 1999 - Dec. 200320/20 Foresight Business Consulting• Professional Speaker and Trainer. • Developed extensive client list of national chain salon organizations, cosmetology schools, boutique salons and spas. • Consistently achieved strategic initiatives revolving around identifying growth opportunities, enhancing sales performance, customer experience, team development, expense control, strategic planning and profitability.
• Authored and facilitated coaching and leadership, service, operations, human resources, and financial training programs to audiences ranging in size from 25 to 2,000.
• Worked with several clients on an extended basis, providing business consulting and coaching to see systems implementation and business enhancement through to fruition.
• Developed overall business financial planning for many clients that included marketing calendar, sales and expense budgeting, compensation plans, bonus matrices, staffing goals, and career pathing.
• Created various operational and HR business tools that became best-sellers within the salon and day spa Industry.
UltaVice President, Sales and Education
Jan. 1996 - Apr. 1999Romeoville, IL• Consistently achieved double-digit sales increases and turned 50% loss to 13% earnings within the first two years. • Delivered presentations to Board of Directors addressing budget, human resource, and strategic initiative proposals. • Worked with market research firms to identify target customer base and key success strategies. • Instrumental in the redesign of existing units, as well as expanding the salon concept within all new facilities. • Recipient of the company’s CEO Award in 1998.
UltaDirector, Salon Operations and Education
Dec. 1993 - Jan. 1996January 1993– January 1996 (3 years 1 month) • Grew the business from 14 to 80 units, and five new markets over five years. • As growth required, hired, trained, and developed team of seven District Managers, Corporate Education Manager, and Regional Recruiter, operating on a direct report basis. • Developed best practices and job description for this newly created position and authored Operations Manual. • Responsible for design and implementation of organizational and compensation structures, bonus matrices, positioning, service offering, price points, product mix and marketing strategy, as well as all operational guidelines. • Developed job descriptions and review process, including 30/90-day reviews and annual performance appraisals. • Created and launched a highly successful and cost effective advanced education program in 1996. By its third year, this elective program generated a 50% decrease in member turnover, which represented 24% of the field technicians. • Conducted negotiations with distributors and manufacturers to lower cost of goods and obtain field education. • Investigated and successfully defended all company EEO discrimination and unemployment claims from 1993 to 1997.
Regis CorporationRegional Manager
Jan. 1990 - Jan. 1993Managed 10MM in sales and all phases of operations for 43 licensed departments within two department store accounts, over a six-state territory. Directly and indirectly supervised one District Manager and 43 Unit Managers, while acting as a "Troubleshooter" in understaffed, under-performing markets. Regularly participated in the preparation and delivery of national telecasts of management and leadership seminars, as well as current event broadcasts via Sears Satellite Video Network. Successfully staffed and grand opened full-service salon located in Sears's Hoffman Estates national headquarters, serving corporate employees and high-level executives of Sears.
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