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Work Background
Riviera Advisors, Inc.Principal Consultant
Jan. 2024Charleston, South Carolina Metropolitan Area
Riviera Advisors, Inc.Associate Principal - Of Counsel
Jan. 2023Virtual - Charleston, SC
Hellman & FriedmanSenior Operating Executive
Jan. 2023 - Jan. 2024Charleston, South Carolina, United States
Riviera Advisors, Inc.Principal Consultant
Apr. 2021 - Feb. 2023Charleston, South Carolina Metropolitan AreaSince its founding in 2001, Riviera Advisors has worked with a wide array of organizations in virtually every industry, from startups and Fortune 500’s, to firms with North American and global scope. Our clients appreciate our real-world experience, our laser-focus expertise in internal consulting recruiting services and recruiting, and the customized, hands-on approach we take to finding solutions to their needs. By setting clear expectations for deliverables and results, and partnering in true collaborative form, we achieve the highest levels of success with our clients. We use best practice recruiting lessons from across the industry and our experience to customize each interaction with have with your team. We want you to be the go-to recruitment expert at your organization with a clear path how you will continue to improve recruiting and help your team become trusted and strategic talent advisors.
SemperVirens Venture Capital HR Venture Advisor
Nov. 2020SemperVirens is an early stage venture capital fund investing in workplace technology, healthcare technology, and financial technology companies that have a strategy to sell to and through employers. The firm has an ecosystem of executives, industry analysts, and distribution partners that serve as a proprietary platform for accessing, analyzing, and amplifying the most promising companies in its target sectors.
Marsh & McLennan CompaniesGlobal Head of Talent Acquisition
Oct. 2018 - Dec. 2020United States
Fidelity InvestmentsHead of Talent Acquisition, Senior Vice President
Mar. 2014 - Mar. 2018Boston, MA Privately held innovative financial service firm which is rooted in developing premier client experiences. • Recruited to design, build, and modernize approaches to attract, source and retain talent. Oversaw a multi-million dollar budget and led a team that flexed from 70-128 associates. Annual requisition volumes ranged from 5000-12000 positions. • Led global leadership team to ensure sharing of best practices, pilot new ideas in multiple geographies, and create a consistent marketplace brand. Revitalized end-to-end recruiting practices, optimized deployed technology, and introduced new technology. Expanded partnerships including: integrated video interviewing, online assessments, recruiter and interviewer training, and leveraged analytics to determine quality of hire.
• Completed organizational realignment and introduced a “Sourcing/Sales Culture”. Created a sourcing academy to train staff based on complexity of sourcing top talent. Efforts resulted in a New Promoter Score increase of 20%.
• Partnered with Technology Organization to rethink entry level, college, and experienced hiring. Shifted team to drive internal mobility with a focus on intern to FTE conversion. • Partnered with Chief Diversity Officer to begin comprehensive diversity sourcing strategies. Implemented capability to track operational and client metrics including ability to attract and screen a diverse candidate pool; recruiter and manager effectiveness; quality and cost measures.
• Gained agreement on first-ever enterprise Employment Brand research and brand launch. Expanded social media channels in highly compliance driven environment. New website design reflected unified vision, values and voice of an inclusive candidate-centric experience. Launched January 2018.
• Co-led, with Business SVP Learning Leader, an Agile Scrum model to rethink high volume recruiting processes. Achieved cost savings and 10% improvement in attrition; 20% increase in diversity.
New York Life Insurance CompanyHead of Talent Acquisition, Vice President
Mar. 2013 - Jan. 2014New York, NYAmerica's largest mutual life insurance company providing insurance, investment, and retirement solutions along with expert guidance to help clients achieve lifelong financial well-being. • Reporting to the Head of HR, responsible for overall firm strategy and programming to attract, recruit, develop, and retain employees. Served as a member of the HR Senior Leadership Team responsible for identifying and managing talent acquisition technology, process optimization and sourcing strategies to meet business objectives. • Hired to design, rebuild, and manage the talent acquisition function. Teamed with other senior leaders to advise internal clients across the country from start-up through growth and expansion, on strategic and operational sourcing, talent marketing and administrative onboarding processes. • Completed and delivered findings to Operating Committee regarding: people, process, and technology optimization and re-platform and model realignment recommendations for the talent function. • Partnered with Chief Diversity Officer on demographic and labor market analysis; diversity, inclusion and equity mapping to promote bench strength hiring. Engaged with senior leaders to create a culture of ongoing recruiting of top talent, including diversity for critical roles.
ADPChief Diversity Officer, Head of Talent Acquisition
Jan. 2009 - Mar. 2013Roseland, NJGlobal human capital solutions company providing recruitment to retirement services and technology solutions to help businesses build teams that will take them into the future. Reporting to the CHRO, recruited to build and rebrand diversity and talent acquisition into impactful associate and candidate/supplier driven integrated functions. Successfully developed and led “One-ADP” initiative to address the challenges of working across a growing, fast paced, multi-office, and multi-national culture. • Established Executive Diversity Council with senior leadership participation. Created Diversity Scorecard and processes which were incorporated into executive/business unit compensation. • Partnered with Procurement to establish Supplier Diversity measurement programs and met or exceeded annual diversity metrics for Tier I and Tier II suppliers globally. • Partnered with Business Units to respond to RFP’s, conducted presentations on the business impact of diversity, inclusion and equity programs. Achieved re-signs and incremental wins resulting in significant revenue. • Led Global Strategy and North America Staffing organization of 120 recruiters/sourcers responsible for filling almost 11,000 roles annually in the Americas. Responsible for budget of $25M. • Delivered business case development plan for global recruiting model supporting 4000 additional requisitions. Established functional expertise and centers of excellence and transformed the Talent Acquisition function into a Business Consultant /Shared Services model, resulting in improved support at reduced ratio/cost. • Established business case to formalize intern program,increasing participation from the business. Created world class sales recruiting college program receiving recognition in national competitions. • Created first employment brand and comprehensive social media campaign utilizing LinkedIn, Twitter, and Facebook. Pioneered use of employee videos to create culture of inclusion.
Hewitt AssociatesRecruitment Process Outsourcing (RPO) Executive
Nov. 2005 - Jan. 2009New JerseyLeading global professional and outsourcing services firm providing a broad range of risk, human resources, retirement and health solutions. • Led recruiting sales, solutions and talent acquisition delivery teams. Managed 500 associates across 14+ client teams with on site and virtual associates staffing models. Successfully recruited over 40,000 new hires on behalf of global clients ranging from hotel managers to software engineers. • Revamped tiered global, (U.S., Canada, E.U., and India) RPO solutions services, delivery models and cost structure. Developed cross team operations and client metrics infrastructure and operating procedures for client deployment including change management. Reviewed and renegotiated contracts, metrics SLA’s and client satisfaction to improve, partnership metrics, service quality and account profitability. • Delivered $1.3M in cost savings/efficiencies in FY06/07/08 by establishing deployment operating procedures and proactive contract management. Incremental revenue of $500M in FY06/07 contracts, tracked to statements of work, client accountability on requisition forecasting accuracy and efficient management of change requests.
JP Morgan ChaseVice President, Corporate Services, Talent Acquisition & Strategic Consulting
Jan. 1986 - May. 2005New York, NYVice President, Relationship Manager, Institutional Client Services Treasury Solutions (1995 – 2000)
Vice President, Retail Branch Management, Various Leadership Roles (1986 – 1994) • Talent Acquisition Leader and Internal Consultant; led global talent infrastructure teams through multiple mergers to select, align and optimize technologies, processes, improve cost structures, and maximize vendor partners. • Established first post-merger internet-based career site and supporting internet-based sourcing function achieving a significant savings in advertising/media spend. • Six sigma black belt trained to transform established global end-to-end process owners for critical human resources and real estate functions. Successfully partnered with leadership team to shift from regional to global management practices. • Managed global project team to reimagine international recruiting for the new organization. Managed project team to select, configure and deploy new global recruitment platforms. Partnered with IT to implement Recruitsoft/Taleo as the firm’s first enterprise-wide recruitment software.
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