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Work Background
EtegMid-level Fullstack Developer
Nov. 2021Belo Horizonte, Minas Gerais, BrasilChatbot Orchestrator: Developed a NestJS chatbot orchestrator integrating Watson Assistant, Sunshine Conversations, Zendesk, and client APIs. Seja Digital: Built APIs, Zendesk apps, and scripts managing digital TV signal conversion in 1,563 Brazilian municipalities, expanding nationwide 4G coverage. Zendesk Audio App: Created a NestJS/React app enabling WhatsApp audio via Sunshine Conversations, with custom Zendesk player. Asynchronous Payment Generation: Java Spring Boot microservice integrated with legacy Oracle DB and external bank API, utilizing AWS SQS, MongoDB, Docker, and Chromium PDF generation. Botpress Migration: Migrated chatbot from Botpress v12 to Cloud, integrated NodeJS services with Zendesk and Sunshine Conversations. Technical Leadership: Led team during tech lead absence, providing internal technical training sessions. Other Projects: - Customer data/orders "360 app" for internal reuse. - ChatGPT integration in chatbots. - Customer support queue management system. Skills: NestJS, Node.js, React, Java, AWS (EC2, ECS, SQS, Lambda), Docker, Zendesk, MongoDB, Oracle, JWT.
OiSoftware developer
Jul. 2019 - Mar. 2021Rio de Janeiro, Rio de Janeiro, BrazilResponsible for automating internal workflows with Python scripting: Challenge: Efficiently managing and responding to thousands of emails with urgent authority requests. Solution: Developed automated Python scripts for email filtering, data analysis, task delegation, and response generation. Results: - Achieved full automation for common request types, from intake to response; - Increased employee productivity by over 90%; - Ensured 100% compliance with response deadlines. Technologies: - Python scripting (Pandas, win32com, Selenium, os/sys); - MySQL database; - VBS macros for enhanced workflow efficiency.
IntelMax Soluções TecnológicasSoftware Developer
Oct. 2018Rio de Janeiro, BrazilResponsible for developing web and embedded software solutions, addressing major technology challenges: # Challenge 1: Cell Phone Theft in Telecom Retail StoresSolution: Developed a smart embedded security device to deter theft.Results: - Completely eliminated theft incidents, previously up to twice weekly; - Prevented financial losses worth hundreds of thousands of BRL per incident; - Improved security for store employees and customers, creating a safer environment. Technologies: - NodeJS RESTful APIs; - ReactJS web dashboard; - PostgreSQL, MongoDB databases; - Linux server environment, Git version control; - C++ for embedded systems. # Challenge 2: Metal Cable Theft in Public InfrastructureSolution: Created an intelligent alarm system integrating real-time alerts with a monitoring dashboard, Telegram notifications, and custom API. Results: - Significantly reduced theft frequency from daily occurrences to once per fortnight or less; - Improved reliability of public utilities (internet, electricity, phone services); - Eliminated unnecessary maintenance costs and service downtime. Technologies: - NodeJS RESTful APIs; - ReactJS web dashboard, React Native mobile app; - PostgreSQL, MongoDB, Redis; - Linux servers, Git version control; - C++ embedded systems.
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