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Work Background
GameDay MarketingGameDay Marketing
Oct. 2013Clayton, NCFor over 15 years, our company; located right here in North Carolina, has successfully helped schools raise money for their cause and their athletic programs. We are a full service company. We personally meet with the group and/or school to kick off the program, we offer great prize incentives, perform all accounting and ordering for you. Coaches, Athletic Directors and School Administration's time can be limited. We do all the above to make their process easy and profitable for your school. In addition, with our partnering with local establishments, we provide them an outlet to advertise plus pass along any special savings to customers who assist in local fundraisers. We also can help any small to mid-size company develop and implement a loyalty platform that is like no other in the marketplace. Our loyalty platform is a "Win Win" for customers, businesses and non-profits; either located in the local community or the larger nationally recognized organizations!
Holiday Inn CrabtreeGeneral Manager
Feb. 2011 - Nov. 2011Holiday Inn Crabtree Valley
Hyatt PlaceDistrict Manager of Operations
Jul. 2000 - Jan. 2011Responsible for ensuring those hotels revenue goals/budgets are met and that individual hotels are profitable and offering 1st Place Customer Service. Responsible for budgeting and financial analysis for multiple departments, preparing month-end and year-end financial reports, creating Marketing and Business plans for shareholders, working with Sales Departments to implement and achieve monthly Sales Action Plans and budgeted goals. Partnering with General Managers to develop targeted initiatives for Revenues, Costs Savings and improving Service Rankings. Additional responsibilities include detailed property visits, appointments with preferred and potential accounts, interview, hire and train all new General Managers and Assistant General Managers, monthly Profit and Loss analysis, evaluation of Revenues, quarterly Safety inspections, approval of invoices and purchase orders, yield management, ensure Brand Standards are practiced consistently, Human Resource guidance and involvement in Customer Service team huddles/meetings/action plans.
Involved in development of purchase order/invoice system for all Hyatt Place Hotels in attempts to streamline time spent by hotels on invoice processing. Development of annual Capital plans and expenditures.
Involved in development of new General Manager training/university for all Hyatt Place Hotels. Assisted in development of a two week training program for all newly hired General Managers.
Developed room revenue forecasting model for region to assist General Managers in forecasting accuracy. Certified "First Place Trainer" for Hyatt Place Hotels.
Developed "checkbook" / cost savings tools for General Managers to assist in maintaining save/flow thru.
Close relationship with Raleigh's Convention and Visitors Bureau.
Weekly/Monthly/Quarterly Sales appointments with top accounts and potential accounts for Hyatt Place hotels.
Ranked #1 hotel in Raleigh's competitive set for the entire year 2009 and YTD 2010.
AmeriSuites HotelGeneral Manager
Oct. 1999 - Jul. 2000AmeriSuites was a publically traded hotel company owned/operated by Prime Hospitality. Prime Hospitality consisted of 100+ AmeriSuites Hotels, 70+ Wellsley Inn and Suites and 40+ full service hotels; for all aspects of operating a 128 suite limited service hotel. Additional responsibilities include appointments with preferred and potential accounts, interview, hire and train all new managers and associates, monthly Profit and Loss analysis, evaluation of Revenues, quarterly Safety inspections, processing of invoices and purchase orders, yield management, ensure Brand Standards are practiced consistently, Human Resource guidance and involvement in Customer Service team huddles/meetings/action plans.
Raleigh AmeriSuites ranked in Top 10 in the company for Revpar Index Rankings for 2000 and 2001. Raleigh AmeriSuites finished in the Top 10 for overall Scorecard and Service Rankings in 2000 and 2001.
Raleigh AmeriSuites performed a Superior ranking on all Internal Audits performed in 2000 and 2001.
Prepared quarterly revenue and expense forecasts.
Supervised the A/P and A/R monthly closing process.
Development of annual Capital plans and expenditures.
Developed and executed a successful sales and operations conversion to Hyatt Place.
Assisted in executing sales and operations conversions in several Hyatt Place Hotels in Southeast Region.
Ramada InnGeneral Manager
Oct. 1998 - Oct. 1999a 123 room full service hotel with 1800 square feet of meeting/banquet space located throughout the U.S.; Responsible for all aspects of operating a 123 room full service hotel. Hotel has 1800 square feet of meeting/banquet space for corporate meetings, weddings and catered/special events. Hotel has a full service restaurant. Additional responsibilities include appointments with preferred and potential accounts, interview, hire and train all new managers and associates, monthly Profit and Loss analysis, evaluation of Revenues, processing of invoices, yield management, ensure Brand Standards are practiced consistently, Human Resource guidance and involvement in Customer Service team huddles/meetings/action plans.
Implemented Pay Per Room wage plan for room attendants to increase productivity and quality.
Created and implemented a preventative maintenance program for rooms, public areas, back of house and meeting/banquet space to improve quality and life expectancy of capital items in hotel. Increased several accounts' rates to improve hotel's market segmentation and overall Average Daily Rate.
Embassy Suites HotelAssistant General Manager
Jan. 1996 - Jul. 1998Embassy Suites is a 225 suite full service hotel with 2500 square feet of meeting/banquet space located throughout the U.S.; Responsible for all aspects of operating a 225 suite hotel which employed over 70+ team members.
Additional responsibilities include interview, hire and train all new managers and associates, monthly Profit and Loss analysis, evaluation of Revenues, Safety inspections, processing of invoices, yield management, ensure Brand Standards are practiced consistently, and involvement in Customer Service team huddles/meetings/action plans for each department.
Certified as Controller for Promus during this time period.
Prepared all forecasts and yearly expense and capital budgets.
Maintained financial statements for hotel.
Communicated closely with corporate office and owners concerning any financial and service issues.
Developed and implemented Pay Per Room wage plan for attendants to increase productivity and quality.
Acting General Manager in General Manager's absence. General Manager was Regional Manager and oversaw 6 other hotels.
Embassy Suites HotelComplimentary Services Manager / F&B Manager
Dec. 1994 - Jan. 1996Responsible for managing the complimentary breakfast and complimentary bar. Additional responsibilities include interview, hire and train all associates, financial management, ordering product for both departments, maintaining relationships with vendors, maintaining sufficient inventories, managing/coaching 25+ associates, maintain customer service and covering manager on duty shifts.
Embassy SuitesSales Manager
Aug. 1992 - Dec. 1994Responsible for booking suite revenue, meeting room and/or catering revenue for the hotel.
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