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Work Background
MetaCustomer Support Agent
Apr. 2025Portugal, LisbonCustomer Support Agent in their Advertising and Business Department, covering support through empathy, active listening, quick solution thinking and making sure the client gets the best support within a quick and timely manner and they leave happy and feeling truly supported by the care and attentiveness of my support. Daily customer support in the form of live interactions, in chats, emails and phone channels, troubleshooting Tier 1 and Tier 3 technical queries in regards to Meta Advertising and Business issues, communicating complex technical situations in a clear and concise manner with empathy and understanding. Anticipating potential issues, preventing disruptions before they impact the customer experience and collaborating with other teams to address issues swiftly.
FreelanceLANDSCAPE ARCHITECT & INTERIOR DESIGNER
Jan. 2021Designing and project managing multiple medium to large scale developments simultaneously.
Managing project lifecycle from initial design through to completion and handover.
Managing change in project scope, schedule and costs, driving decision making whilst managing project time tracking and monthly invoicing, staying up-to-date and highly organised to achieve high customer satisfaction in each and every project
Quinta do LagoLEAD LANDSCAPE ARCHITECT
Jan. 2016 - Dec. 2020Designing, managing and coordinating multiple projects simultaneously. Responsible for leading projects in communication with other team members. Coordinating all projects with other tasks. Contribution to all project phases: project strategy, schematic plans and conceptual designs for schematic design, refine design solutions for design development, collaborating with multiple disciplines. Collaboration with consultants, contractors, fabricators, regulatory agencies and other vendors to achieve project objectives. Lead on all client presentations, with excellent success rate, winning and locking in new projects and clients for the company. Lead on all production and completion of documentation for all design stages. Developing the client, contractor and design team communications, developing and maintaining strong external and internal relationships.
Bord Bia - The Irish Food BoardSHOW GARDEN WINNER, BLOOM IN THE PARK
Jan. 2016 - Jan. 2016Returning Designer, at the request of the Show Creators
Bord Bia - The Irish Food BoardSHOW GARDEN WINNER, BLOOM IN THE PARK
Jan. 2015 - Jan. 2015Youngest and first-time candidate to design, manage, build and showcase two Show Gardens in two different categories in her first year of competing, resulting in two bronze medals in two different categories and a vast array of media coverage for conceptual and sensual design
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