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Work Background
Zoe Bradburn VAVirtual Assistant
Aug. 2024Tiverton, England, United KingdomA Virtual Assistant allows you to spend less time on paperwork and more time generating new business, all at a fraction of the cost of a regular staff member.
I provide business owners with essential admin support, relieving you of time-consuming tasks and allowing you more time to focus on what you do best – growing your business!
Whether its transcription, minute taking, day-to-day admin, managing emails, responding to enquiries quickly, diary management, social media content, or other tasks, as a Virtual Assistant I can help reduce your stress and achieve a better work/life balance.
NandiCraftPartner
Mar. 2017DevonNandiCraft was started in 2017 by Lin Hawkins and Zoë Bradburn. The concept behind NandiCraft is to provide people with alternative products that are bespoke, handmade, personalised and made with love. A number of our products can be personlised to your specifications in order to make that your purchase extra special.
Plumpy Book SeriesEditor
Jan. 2017Editor of the children's book series Plumpy The Dog, also involved in the production of the website and the social media accounts.
Exeter Family FriendlyDocument Production Assistant
Nov. 2014 - Mar. 2018Exeter, United Kingdom1. To handle and fulfil the entire journey of all system generated documents by the business in accordance with business needs. 2. Take all documents through 4 key stages: Development, User testing, Sign off and the Final release to production. 3. To reinforce TCF and the organisation brand by adhering to the relevant financial regulators principles and rules Key Responsibilities To provide the following effective support: * Management of all Helpdesk calls in relation to new/existing document requests/enhancements * Document agreed SLAs for delivering document changes according to the priority level assigned to a specific call and ensure that end users are kept updated and an audit trail is provided and against SLA and in accordance with the business needs * Directly develop and make the necessary changes/enhancements/new additions as per the Helpdesk calls, including implementing business rules, layout and branding and then unit test against dynamic test data and liaise with our development team so that all new datasets or escalated technical issues are dealt with
* To obtain sign off and evidence from document owners against each Helpdesk call * Co-ordination of testing resource to meet release dates * Build relationships and communicate effectively with key stakeholders within the development delivery and testing * To ensure high quality and accuracy is maintained through to release * To provide estimates and feedback to the Steering Committee for project related work * Ensure the appropriate identification and management of risks and issues * To prepare and maintain test plans for each document type * Provide clear and concise release instructions to the Release Manager * Co-ordinate post release tests to ensure successful * Provide weekly management information (MI) on outstanding helpdesk calls relating to documents.
Exeter Family FriendlyIT Administrator
Oct. 2012 - Nov. 2014Exeter, United KingdomTo support the Head of IT's PA in all areas of her role.
To provide support to the Head of IT in the absence of his PA
To provide support to the IT Dept in all areas of Administration from procurement through to licensing.
To maintain the asset register, contracts database, licence database and due diligence database.
To ensure that the department is compliant with all areas of Information Security and ITIL.
To provide cover duties for the CEO's PA and the PA to the Operations Manager when needed.
To represent the IT department on the Employee Representation Forum
Tidcombe After School ClubProprietor, manager and play leader
May. 2011 - Jun. 2013Tidcombe Primary SchoolEstablished, ran and administered this Ofsted registered after school childcare facility. As well as the childcare role itself duties included payroll, accounts, database maintenance, recruitment, website administration, data collection and control, managing and supporting staff, maintenance of CRB checks and background checks on staff, producing all relevant documentation as required by law and as part of the Ofsted registration, keeping daily records, reporting to parents and being the registered first aider and safeguarding officer
Tidcombe SchoolTeaching Assistant
Dec. 2008 - Apr. 2010Tidcombe Primary SchoolAssigned to a Year 6, point 5 statemented child, working one to one in the classroom and out on trips with the school, dealing with confidential issues and offering support and guidance to that child
Deployed by the Teacher to work with other children in a one to one, small group and whole class environment Ran Spelling Force groups and monitored their progress
Assisted with Year 4 swimming lessons run by the school and Devon LEA
Assisted the Year 5 Teacher and another Teaching Assistant on a day to day basis to aid the smooth running of the classroom
Assigned to a Year 5, point 5 statemented child and helping to aid their transition from another school
Ad hoc duties when required including SATs invigilation
Cullompton Community CollegeTeaching Assistant
Mar. 2007 - Aug. 2008CullomptonWorking with special educational needs and high school age children in all areas of school life in one to one, small group and classroom environments
Assisting Teachers in the creation and delivery of lesson plans for children with special educational needs and prepare learning materials for use in the classroom
Support students who required individual help both in and out of mainstream lessons and monitor individual progress Contribute information for and attend reviews of children with special educational needs, as requested by the SENCO
Exam invigilation
Prepare and run the schools' Paired Reading Scheme for the duration of my employment
Log Book LoansReposessions Manager
Jun. 2003 - Mar. 2007Putney, LondonAs manager of the repossessions department I was in charge of a small but skilled team of 5 who I had recruited and trained up into their positions. I had to liaise with customers, outside specialised agencies, internal management and other 3rd party suppliers. I was charged with not only training, supervising and supporting my staff but also with producing statistics and reports for management. I was in charge of the database of vehicles that had been repossessed and as well as all those that had been sent to auction. Diplomacy was a very important skill as was communication through all mediums. It was a fast paced and varied role which I thoroughly enjoyed.
Penta ConsultingAccounts Supervisor
Jul. 2002 - Jun. 2003Credit control, accounts reconciliation, office management, bad debts, inputting time sheets, payroll
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