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Work Background
Senior Technical Support Engineer
CrowdStrikeSenior Technical Support Engineer
Oct. 2021
Student Intern – Team Lead of Web Development
Kaplan Technology LLC (Kaplan University)Student Intern – Team Lead of Web Development
Jul. 2016 - Oct. 2016• Maintained and updated Kaplan Technology’s website via the CMS, Drupal • Managed and supervised interns in the Web Development department in order to ensure the continued functionality of the Kaplan Technology website
Freelance Graphic Designer
Day-O ProductionsFreelance Graphic Designer
May. 2013 - Mar. 2014Greater Los Angeles Area• Created print and digital promotional materials for a video production company • Created over-sized postcards, fliers, posters, ticket designs, and social media cover graphics • Assisted with promotional materials for 2 live-viewing events at movie theaters across the US • Completed layout of materials using provided logos in Adobe Photoshop and Illustrator
Information Technology Support Specialist
Nancy Curry Chapter 13 TrusteeInformation Technology Support Specialist
Jul. 2010 - Nov. 2021Greater Los Angeles Area• Support administrative operations for a Chapter 13 Bankruptcy Trustee in Los Angeles • Create presentations and educate end users on proper cybersecurity protocols • Run reports using SQL to determine debtor delinquency status • Ensure the functionality of all work stations and troubleshoot hardware/software issues • Provide general I.T. support and research/develop solutions for users’ technical issues • Create documentation outlining business functions/processes • Develop/maintain Trustee’s website using HTML and CSS • Created/maintain inventory database for all office peripherals and furniture in accordance with audit compliance requirements.
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