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Work Background
ADVANTAGE VALLEY, WEST VIRGINIADirector of Entrepreneurial Development
Nov. 2022Charleston, West Virginia, United StatesAs the Director of Entrepreneurial Development at Advantage Valley, responsibilities include managing and overseeing business lifecycle support, education, and outreach services across a 10-county region for the FASTER WV (Fostering Advantages for Startups & Entrepreneurial Resurgence in West Virginia) program. This also includes programmatic management responsibilities playing a crucial role in raising awareness of entrepreneurial development opportunities and resources tailored to supporting new and early stage businesses throughout the Huntington/Charleston MSA.
Huntington Junior CollegeAdjunct Instructor
Sep. 2022Huntington, West Virginia, United StatesAs an Adjunct Instructor in the Business Management and Entrepreneurship Programs, I design and deliver comprehensive online courses that cover various aspects of business management and entrepreneurship. My role involves creating engaging and interactive course materials, facilitating discussions, and providing individualized support to students to enhance their understanding of key business concepts.
DigiCom StrategiesPrincipal Owner
Feb. 2021 - Nov. 2022www.digicomstrategies.com★ Provide specialized support in e-commerce, web development, digital/social media marketing, business plan development, and investor/traditional finance preparations to clients in the higher education and state government sectors. ★ Delivered consulting services to $1M+ economic development projects with prominent clients such as the West Virginia Small Business Development Center, Marshall University, and West Virginia Department of Education.
Southern West Virginia Community and Technical CollegeProgram Administrator
Nov. 2018 - Mar. 2021Logan, WV★ Delivered program management expertise to the Entrepreneurship and Business Coaching Center, leading the economic development and small business expansion in 9 county territories of Southern West Virginia. ★ Designed and executed a comprehensive entrepreneurial development program to ignite and support new/existing entrepreneurs within the region. ★ Launched an entrepreneurship training, coaching, and technical assistance program to assist entrepreneurs in developing business strategies and mitigate risks in commercializing new products/services while utilizing Salesforce to maintain records/reports. ★ Trained new and existing entrepreneurs to help them establish/launch businesses and enhance their skills to achieve continuous business success.
Hill Tree RoasteryCoFounder
Oct. 2017www.hilltreeroastery.comAt Hill Tree Roastery, we are a small batch single Origin coffee roaster. Working to build relationships from the farmers who work to grow and process the best coffee beans. The culture of coffee has always been about building and foundering relationships. Responsibilities included:
Roasting
Supply Chain
Website Development
eCommerce - Shopify
Business Development
Google Analytics
Facebook Marketing
Google Adwords
Scaleable Ventures, IncPrincipal Owner
Jul. 2014 - Oct. 2018Huntington, West Virginia Area★ Established a consulting company by working with small businesses, non-profits, state/federal government, and educational institutions to support entrepreneurial ventures across the state of West Virginia. Notable work included: o Facilitated educational development by co-writing the curriculum for WV Governors School of Entrepreneurship as the Assistant Dean and worked with 38 high school students on idea development, testing, taking to market, and investor pitching. o Co-founded CoWorks (Coworking space) – the largest coworking facility in WV, overseeing 17 coworking customers/businesses while partnering with a local junior college and tech company to establish a coding boot camp.
o Built and led the Ten50 business accelerator for RCBI as the Business Accelerator Director, running 20 startups to reprogram, guide them to grow their respective businesses, and improve their pitch to angel investors. o Served as the Business Coach at WV Small Business Development Center, assisting entrepreneurs in developing business models, plans, financial projections, cash flow models, marketing plans, loan packaging, and customer relationships.
Frontier CommunicationsSr. Marketing Specialist
Jan. 2010 - Dec. 2014Charleston, West Virginia★ Spearheaded marketing activities, introduced new products, boosted product visibility, and promoted all products and services, in addition to utilizing Salesforce to develop partnerships with area sales consultants. ★ Administered all business financials, including quarterly forecasting and monthly financial reviews, in addition to examining business technical requirements for proposed SaaS, web-based, and system solutions to enhance business value.
VerizonState Field Marketing Specialist
Jan. 2008 - Dec. 2010Charleston, West Virginia Area★ Instituted and managed an $800K marketing strategy for 14 markets across West Virginia, North Carolina, and South Carolina regions, in addition to developing detailed Salesforce dashboards and conducting an in-depth analysis for executive teams. ★ Negotiated marketing contracts with professional minor league baseball teams, colleges, and universities in conjunction with a rebranding initiative deployed across the nation. Project Manager Business Analyst - May 2006 to Mar 2008
Data Support Specialist Channel Management - July 2005 to May 2006
Business Sales Supervisor Operations - May 2003 to July 2005
DSL Product Support Specialist Product Development - Feb 2000 to May 2003 KEY ACHIEVEMENTS
★ Developed corporate and organizational Salesforce dashboards for sales managers while delivering process improvement and product launch training to regional call centers. ★ Led quality assurance efforts to increase order entry accuracy in addition to providing analytics and decision-support tools to executives for regional results reporting. ★ Supported new product launches, developed and implemented product training and sales coaching program.
VerizonDATA Product Sales Support Specialist
Jan. 2005 - Dec. 2006Charleston, West Virginia Area• Responsible for the Call Center sales, support and training of Static and Dynamic High Speed Internet and Broadband Essentials and Extras for the Potomac Region Small Business customer segment.
• Developed internal databases using SQL and MS ACCESS
• Strengthened company's business by leading implementation of Business High Speed Internet sales
• Trained, coached and mentored staff to ensure smooth adoption of new program.
• Spearheaded cross-functional initiative to achieve reduction in customer churn.
• Developed quarterly and annual sales department budgets.
• Trained all incoming sales team members.
• Present at national sales conference about call center results at the invitation of executive leadership.
VerizonBusiness Sales Supervisor
Jan. 2003 - Dec. 2005Charleston, West Virginia Area• Accountable for the Call Center sales results of 15 Business Sales Consultants serving small business customers in the Potomac Region.
• Responsible for creating, delivering, and monitoring training initiatives.
• Received 2005 1st Quarter Team Leader Top Performer Award; 2004 EOY Diamond Club Award; 2004 2nd Quarter Team Leader Top Performer Award; 2004 1st Quarter Team Leader Top Performer Award.
• Supervised a sales force of 15 Business Sales associates.
• Exceeded regional annual sales target, finishing at 110%.
• Planned and directed staff training and performance evaluations.
VerizonDSL Product Sales Support Specialist
Jan. 2002 - Dec. 2003Charleston, West Virginia Area• Responsible for the Call Center sales, support and training of Static and Dynamic DSL in the Charleston BSBC for the Potomac Region Small Business customers. • Received Channel Management Excellence Award (2002).
• Increased year over year DSL unit attainment 345% (2002 - 2003).
• Created Brown Bag Lunch program that attributed to a 365% lift year over year in DSL Revenue attainment.
• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
• Developed and implemented a comprehensive salesperson training program.
VerizonBusiness Sales Consultant
Jan. 2000 - Dec. 2002Charleston, West Virginia AreaAccountable for the sales and service of the Verizon Small Business product line. Achieved 115% of monthly quota and grew sales to $400 K within three months, earning title as top representative in region. Trained peers and management team on internal system supports and implementation plans. Created proposals for new and repeat customer business transactions. Analyzed technical requirements for proposed SAS and value-add system solutions and presented to assigned business accounts.
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