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Work Background
Marriott InternationalVice President, Talent Development US/CAN Consumer Operations
Jan. 2019• Grew great leaders at all levels, across all of Marriott International’s 32+ brands (including The Ritz-Carlton and adjacent brands, such as MGM hotels), and accelerate performance through talent development (managed and franchised) across 6,000+ hotels and above-property teams, growing leadership capabilities by 306%.
• Inspired team to increase production by 30% while maintaining 100% associate engagement scores.
• Served as Generative Artificial Intelligence lead for talent development on company-wide incubator team, leading enablement for over 300,000 associates and over 9,000 properties worldwide.
• Led creation of new programs to drive performance, with metrics including franchise companies outperform benchmark over 30% in performance metrics 60 days post-program and increasing group lead generation by 250% for F1 and F2 post-program completion.
• Streamlined processes to increase program performance 147% and reduce waitlists from 180 days to zero.
Marriott InternationalSr. Director, North America Sales Learning Delivery
Jan. 2017 - Dec. 2019Bethesda, Maryland• Implemented strategies to support change initiatives and drive performance across sales and revenue management.
• Led the $13 Billion Starwood acquisition sales integration for sales enablement across a small team for the continent, leading the first portion of the company’s implementation of the change.
• Ideated and led new global sales foundational learning program, for North America resulting in over $2 million in savings realized, 32% improvement in sales quality, reduced ramp time from over one year to under eight weeks, and 18% revenue improvements for salespersons.
Marriott InternationalDirector, Sales Learning Delivery, Americas
Jan. 2015 - Dec. 2017US SalesEnrich Lives.
Fuel Performance.
Accelerate Reinvention. Lead remote learning delivery team and learning strategy for US Sales Leadership and Associates: account management, opportunity management, catering, resort and complex programs, proactive and reactive sales. • Reversed inherited negative financial performance in business unit (minus-30% under-recovered to plus-20%), simultaneously improving associate engagement scores from 69% to 100%.
Marriott InternationalSenior Manager, Learning Delivery
Jan. 2014 - Dec. 2015AmericasLeads learning delivery team for Marriott's U.S. Sales Organization encompassing all area, group and property sales associates. Part of Marriott's BMSC Continent Training Leadership team. My direct team owns training strategy and delivery for on-boarding new hires and coaching our seasoned sales professionals: 8 offices, close to 3,000 sales associates, and 28 unique sales roles.
Marriott InternationalManager, Sales and Marketing Training
Jan. 2013 - Dec. 2014SoutheastDevelop and facilitate training to ensure sales professionals (property, market, and leadership) have a successful hospitality career.
Marriott InternationalDirector, Business Development
Jan. 2011 - Dec. 2013FloridaLed remote team of Business Development Sales Executives, Business Transient Sales Manager, and support positions to exceed revenue goals over $20 million annually. Directly responsible for driving new business from corporate customers to 56 properties (including 8 resorts and The Ritz-Carlton) across the state of Florida and assisting over 8,000 accounts to book 4.000 hotels worldwide for Marriott International. Considered an expert within the company for the Business Development sales channel. Performance Highlights:
• Selected by Marriott International corporate office to re-write business processes, re-design business goals, lead training efforts, and streamline communication of 8 Business Development Offices across the United States.
• Exceeded Revenue Goals in 2012 by 113%.
• Exceeded Revenue Generation goal in 2011 by 121.6% and Goal for Activities by 194.3%.
Marriott InternationalSales Specialist Leader
Jan. 2010 - Dec. 2011MD, VA, DC, WV, NC, SCCovered 118 hotels and led team of 10 sales executives who fix distressed hotels & markets, pre-open hotels, and fill-in for open sales roles. In addition to sales leadership, filled-in for proactive business to business sales and leadership roles, also completed complex projects for VP of Sales. Deployed to need markets and hotels to reverse negative trends through analysis, marketing, and direct sales efforts. Performance Highlights:
• Led the Eastern region for select brands in a task force senior leadership role leading entire commercial strategy for select brands across the region.
• Implemented a new process in the field to reposition the Courtyard brand of hotels through "Courtyard Refreshing Business" and approach was adopted globally for all hotels to achieve return-on-investment for owners.
• Responsible for strategically increasing Marriott business for: Lockheed Martin, Hewlett Packard, BAE Systems, AstraZeneca/MedImmune, Northrop Grumman, ITT, Motorola, PepsiCo, Best Buy, Boeing, and KPMG.
• Created and developed new positions within Marriott Sales Organization for North America: Sales Executive and Sales Specialist Leader.
• Partnered with Marriott Global Sales lead and VP of Travel for Wells Fargo to increase share in key cities, successfully adding Marriott products into their travel program over the competition.
Marriott InternationalRegional Sales Specialist
Jan. 2008 - Dec. 2010Eastern and Western RegionsFilled-in for various roles and drove performance. Performance Highlights: • Exceeded Charlotte, NC sales target by 250% and Raleigh, NC target by 220% uncovering new accounts, reversing lost accounts, and moving accounts from the competition.
• North America and Global Area Sales Team of the Year 2009 (Greensboro, Raleigh, Durham, Fayetteville).
• Averaged highest score possible on surveys completed by leaders reviewing my performance 3 years in a row.
Marriott InternationalArea Director of Sales
Jan. 2007 - Dec. 2008Torrance, CARevamped entire sales team under tight time constraints. Closed budgetary sales gaps in 6 months.
Exceeded individual revenue goals by 121% and led team to exceed revenue goals by 152%.
Marriott InternationalWestern Region Sales Specialist
Jan. 2007 - Dec. 2007Assisted Regional Director of Sales and Marketing for Marriott's Western Region in a temporary task force role.
Marriott InternationalDual Director of Sales
Jan. 2006 - Dec. 2007Chantilly, VALed and motivated staff to drive top line revenue. Created annual sales goals, quarterly bonus contracts and action plans. Joined recruiting cadre to assist region in recruiting, interviewing, and hiring.
Marriott InternationalSenior Sales Manager
Jan. 2005 - Dec. 2006Residence Inn Pentagon City Arlington, VADeveloped and presented the marketing plan, executive sales reviews and meetings, and competitive shops for top executive. Recruited, hired, and trained new sales and catering sales managers for current proactive sales force. *Exceeded individual revenue goals by 128% and 115%.
*Moved top federal government and government contractor accounts from competitor hotels at premium rates.
*Extended Stay Sales Team of the Year for North America 2004.
Marriott InternationalSales Manager
Jan. 2004 - Dec. 2005
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