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Work Background
IB.DESIGNWeb Designer
Jun. 2021Seattle, Washington, United StatesHelped small business owners create websites that showcase their business and attract their ideal clients.
AmazonSr. Account Manager, Sr. Customer Success manager
May. 2021Seattle, Washington, United StatesManaged relationships with and drove Cold Beverages Accounts' growth (+25% YOY) and acted as an SME for the consumables group for chargebacks, price, and quantity variance disputes.
Bridge Partners ConsultingSr. Project Manager, Microsoft Account
Jul. 2016 - May. 2021Greater Seattle AreaProvided leadership and project management services for Microsoft in a consulting role. • Collaborated across multiple teams to restructure cloud solutions program and partner experience, including comprehensive project plans, operational workflows and migrations, sales incentives, policies, agent scripts, and marketing content. Streamlined the program by reducing the number of direct partners from 6.5K to 2K, migrating smaller partners under indirect providers.
• Completed multiple business development and operations projects for One Commercial Partner Team including awards, reviews, and virtual summits.
• Played a key role as Sales Excellence Lead for multiple projects.
MicrosoftWorldwide OEM Local Channel Sales Devices lead
Jul. 2014 - Nov. 2015Seattle, WashingtonSupervised a team of 100+ account managers across 15 global subsidiaries to successfully deliver Microsoft products and services worldwide. Collaborated across teams, business groups, and management levels to achieve business goals.
• Spearheaded initiatives to enhance regional sales success, including best practices, improved communications, and region-specific guidance and insight for device and product portfolios.
• Stimulated the growth of product knowledge and device sales within distribution channels by implementing a readiness program.
MicrosoftRSM lead Russia (Retail Sales and Marketing)
Oct. 2010 - Jul. 2014Moscow, Russian FederationDirected the restructuring of the Russian retail department while managing the sales and marketing of all Microsoft products including hardware, gaming systems, and software packages. Administered sales budget of $175M and marketing budget of $10M, maintaining responsibility for P&Ls. Managed a team of 50+ employees including remote team members across 11 time zones.
• Implemented local production of games providing shorter time to market, improved distribution, and increased market share to 46%.
• Launched electronic software download for Office and Xbox in the Russian market, increasing Office attachment from 1% to 18% for the largest retail chain.
• Pioneered customer warranty service resulting in decreased costs and increased satisfaction of both end users and channel partners by reducing the number of product replacements.
• Played an essential role in the inclusion of electronic software distribution in the channel. • Received recognition as Microsoft Retail Subsidiary of the Year for 2012.
MotorolaMobile Devices Department Director, Russia and CIS states
Jun. 2005 - Oct. 2010Moscow, Russian FederationOversaw 20 full-time and 90 outsourced employees in the development of new business accounts for cellular, paging, and Iridium products. Created strategic initiatives and marketing activities to develop technologies and expand into new regions. Prospected new business partners and conducted negotiations.
• Increased annual revenue flow from $100K to $750M employing marketing budgets of up to $60M.
• Propelled Motorola to the #1 position in market share for cellular handsets for several consecutive years.
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