Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Santander Bank, N.A.Executive Director, Head of Digital Products and Payments
Aug. 2022 - Feb. 2025Miami, Florida, United StatesSpearheaded the product development and payments operations for Openbank by Santander, transforming it into a high-growth digital banking platform by launching innovative retail banking capabilities, modernizing payment infrastructure, and driving deposit growth. Also built and scaled a high-performing team to execute against strategic and customer-centric roadmap.
BankUnitedVP, Director of Product Development (Digital Banking)
Jul. 2018 - Jul. 2022Miami/Fort Lauderdale AreaLed digital banking product management at BankUnited, building a high-performing team, and driving the strategy, development, and launch of cutting-edge retail banking solutions—including a new digital platform, online account origination, and innovative money movement capabilities.
American ExpressDirector of Product Development (Digital Servicing)
Jun. 2016 - Jul. 2018Miami/Fort Lauderdale AreaLed the digital transformation of American Express’s online chat capabilities into a global, omni-channel messaging platform, expanding across markets and business lines while implementing NLU-driven automation (chat-bot) to enhance self-service, reduce servicing costs and generate operational efficiencies. Managed a high-performing product team focused on driving thought leadership in digital servicing innovation and over 8 million global servicing interactions per year.
BupaHead of Global Digital Transformation
Sep. 2013 - Apr. 2016London, United KingdomLed a commercially driven digital transformation, consolidating three business units into a unified customer experience, redesigning e-commerce across 42 markets, and automating sales compliance. Managed global teams across the UK, US, and EMEA.
BupaDigital Marketing Manager
Mar. 2009 - Sep. 2013Miami-Fort Lauderdale AreaLed a digital transformation to establish a fully enabled e-commerce platform, driving brand awareness and revenue growth while overseeing cross-regional teams to deliver seamless digital marketing and technology solutions.
EdelmanDigital Public Affairs
Jan. 2007 - Jan. 2008Washington D.C. Metro AreaDeveloped and executed online PR strategies to support national advocacy campaigns. Served a variety of clients.
MotorolaDigital Marketing
Jan. 2006 - Jan. 2007Greater Chicago AreaMarketing Management Residency (as part of M.S. degree).
Univision Interactive MediaDigital News Production
Jan. 2003 - Jan. 2005Miami/Fort Lauderdale AreaEdited and developed original content for Univision.com, the leading Spanish-language Website for the U.S. Hispanic community.
Intch is a Professional Networking App for the Future of WorkSee more people like Patricia on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
330801 people
17
Executive Creative Director / Art Director / Founder @ Those Guys Are Great, Inc
24
Partnership Marketing @ DonorsChoose
17
Sr Director, Customer Support
136630 people
17
Executive Creative Director / Art Director / Founder @ Those Guys Are Great, Inc
17
Content manager and creator
16
Founder, Senior Accountant @ Self Employed