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Work Background
tectronIQGeneral Manager
May. 2022Warsaw, Missouri, United StatesDay-to-day duties include AR/AP, Customer Account Management, Office Management, Project Management, Dispatch, Tier 1-3 support including desktop, laptop, server, network, software.
HCS Computer Solutions, LLCOwner
Jan. 2022 - May. 2022
Piglet QuiltingOwner
Nov. 2021Missouri, United States
HCS Computer Solutions, LLCManaging Partner
Jan. 2020 - Jan. 2022Missouri, United StatesHands-on in all aspects of day-to-day business practices ranging from management of all in-house requirements, maintain client network infrastructure, help-desk management, and more.
HCS Computer SolutionsGeneral Manager, IT Consultant
Jun. 2011 - Dec. 2019Warsaw, MOAct as General Manager and IT Consultant in a small business dedicated to providing managed services, computer/server/network technical support, and backup and recovery services to local companies (including but not limited to local health departments and county government agencies). Receive support issues over the phone or electronically via email from clients. Implement new specialized I.T. service ticket cloud-based program by configuring our current client base within the application and setting up and maintaining contracts responsible for billing. Create, edit, and bill service tickets within the above mentioned service ticket program. Implement and set up a cloud-based backup and recovery software program offered by a third-party vendor. Integrate this program with the above mentioned I.T. service ticket program. Add new clients and ensure that billing and ticketing are correctly set up to move smoothly from initial backup. Maintain all billing and payment accounts within QuickBooks. Pay bills when they are received, balance checkbooks, send invoices, maintain client accounts in not only QuickBooks but also electronically on a local server. Quote and purchase computer systems, servers, networking devices, and printers. Consultation with clients regarding all of their network infrastructure, hardware, and software, including but not limited to: servers, computers, mobile devices, switches, routers, and access points. Design and implement new company website. Work with clients on web design. Ground-up implementation of Office 365 and Exchange Online Enterprise for several small businesses and government agencies.
Missouri State UniversityGraduate Assistant
Aug. 2009 - Dec. 2009Springfield, MOAid professor with various duties pertaining to research and class responsibilities: Compile articles from list of citations. This included researching the sources and finding copies, copying and scanning in said copies and making them available online. (Totaling of over 500 articles). Grade tests and quizzes, and maintain database of grades. Plan, organize, and implement a 3-day long academic symposium dealing with various topics of archaeological relevance. This included receiving, proofreading, and organizing abstracts to be presented at this symposium. Enter research data into database and analyze results.
Asign Company/A-1 Sign and NeonProduction / Office Manager
Jun. 2001 - Apr. 2006Independece, MOAct as Production/Office Manager in a company of 20 employees: Create and maintain accounts payable and receivable, balance checkbooks, create and analyze various financial reports, balance checkbooks and accounts, aid in tax prep, and figure payroll for 20 employees. All of this was done through QuickBooks Pro. Maintain effective relationships with clients. Receive and coordinate job packets. Maintain schedule of jobs. Navigate various design programs to create job proofs and proposals (including Corel Draw and Photoshop). Maintain physical office files. Navigate governmental contracts. Hold a committee position concerned with hosting a city fair and keep record of discussed ideas. Supervision of various employees. Manufacture small signs. Produced small sales and figured wholesale pricing for clients. Purchase and maintain inventory of products and supplies. Complete other general clerical/administrative/office duties to aid in smooth business transactions on a day-to-day basis.
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