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Work Background
2NMarketing Copywriter
Jun. 2022Prague, Czechia
FAVI - furniture and decorations marketplaceMarketing Project Specialist - UK Market
Apr. 2021 - Jun. 2022Prague, Czechia- Co-ordinating UK launch for FAVI s.r.o
- Sourcing future clients for FAVI - Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Edited website and social media platforms to better engage customers and promote sales
- Helping manage ad campaigns
- Responsible for all social media posting on behalf of FAVI UK, generating interest for the company across social platforms
- Tracked, measured and adjusted KPIs across various marketing campaigns
- Edited & helped specialize company copy - Helped with online marketing plans with effective SEO, social media and future video campaign strategies
Self EmployedFreelance Copyeditor and Proofreader
Jun. 2020 - Apr. 2021Prague, Czechia- Reviewed and edited content for correct grammar and style, including theses, professional presentations/reports and fiction works
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines for clients
- Responsible for own workload and time management
Channel CrossingsEnglish Second Language Teacher
Nov. 2019 - Apr. 2021- Developed and taught custom ESL curriculums to improve students English abilities
- Managed a schedule of up to 30 hours a week, with close to 100 students, in both group and individual lessons
- Helped students compose & edit their English writing for professional purposes
- Built custom curriculums based on Business English for corporate clients
- Increased ESL students' language levels by altering lesson plans for students needing extra guidance, as well as adapting to new online formats post-COVID
- Coordinated communication between students and school administration to create effective learning environment
- Responsible for own schedule, invoicing, and administration, including academic status reports based on in-depth student evaluations
- Attended workshops to learn about student motivation, cultural differences, and engaging learning activities
- Consistently praised by both students and employers for personable and effective teaching style
The Henny SwanRestaurant Manager
Mar. 2017 - Sep. 2019- Responsible for managing a successful restaurant which utilised multiple skills and involved supervising teams of up to 15 people
- Completed various administration tasks, including stock takes, daily premises reports, cash counts and order procurement
- Trusted with copywriting / editing tasks for business website, menus, and advertisements
Created and edited content for social media which helped maintain momentum for the business
- Responded to customer reviews on social media, online review sites and via email, maintaining a professional and diplomatic tone in keeping with the requirements of upper management
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximising repeat business.
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
The Swan at Lavenham Hotel & SpaRestaurant Team Member
Jun. 2016 - Mar. 2017- Greeted and maintained strong, friendly relationships with regular customers at a 4-star hotel
- Maintained a consistently high level of customer service, whilst facing multiple challenges
- Established a talent for fast, effective communication and task management
- Worked as part of a strong, collaborate team
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