The Henny SwanRestaurant Manager
Mar. 2017 - Sep. 2019- Responsible for managing a successful restaurant which utilised multiple skills and involved supervising teams of up to 15 people
- Completed various administration tasks, including stock takes, daily premises reports, cash counts and order procurement
- Trusted with copywriting / editing tasks for business website, menus, and advertisements
Created and edited content for social media which helped maintain momentum for the business
- Responded to customer reviews on social media, online review sites and via email, maintaining a professional and diplomatic tone in keeping with the requirements of upper management
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximising repeat business.
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals