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Work Background
Crowned StudiosFull-Stack Developer/ Infrastructure Engineer Intern
Jan. 2024 - Apr. 2025Winnipeg, Manitoba, Canada• Provided front-line technical support and contributed bug fixes for customer-facing issues, ensuring smooth user experiences and reliable deployments.
• Handled internal IT service requests in a timely manner through the ClickUp ticketing system. • Monitored cloud infrastructure status using AWS CloudWatch and performed proactive troubleshooting of system incidents.
• Documented infrastructure processes, deployment, and bug reports to enhance system reliability.
• Developed Python scripts to automate S3 bucket operations, user permissions, and system backups.
• Maintained PostgreSQL databases and assisted in integrating Amazon S3 for efficient file uploads,
improving backend data handling and reducing processing time.
• Collaborated within a cross-functional team including Company Owners and Lead Developers.
• Integrated secure payment system using Stripe API, ensuring seamless customer checkout experiences and reducing payment errors by 15%.
• Resolved critical production bugs to enhance system reliability, reducing server infrastructure costs by 30%, and ensured a seamless customer experience by identifying and troubleshooting issues.
• Conducted rapid UI prototyping using Figma to visualize and iterate on user interface designs to accelerate the time to deliver software to users.
• Implemented dark mode and theme toggling in React with React Hooks, managing state with Local Storage to ensure user preferences persist, and designed and maintained scalable CSS for both themes, ensuring aesthetic consistency.
Government of CanadaCompensation Advisor
Sep. 2020 - Apr. 2024Ottawa, Ontario, Canada• Researched and accurately determined employee compensation entitlements in accordance with federal and provincial acts, regulations, and collective agreements.
• Analyzed, prepared, and processed compensation transaction requests, ensuring compliance with
established policies and protocols.
• Adhered to delicate deadlines affecting clients' income by thoroughly researching collective agreements
and maintaining uniform documentation standards.
• Conducted in-depth research and analysis of individual employee compensation statuses, collective
agreements, pension plans, and insurance policies.
• Interpreted and applied relevant Human Resources policies, procedures, and guidelines to compensation
requests.
• Provided tailored advice and individual guidance to clients regarding compensation options, coverage, and costs, contributing to client satisfaction and retention.
• Compiled and maintained accurate records of compensation activities in Human Resources Management
Information Systems (HRMIS) and ensured proper backup of both electronic and hard-copy files.
• Analyzed and documented changes in compensation regulations, pension plans, and collective agreements, applying the necessary adjustments to compensation calculations and processes.
TDSales Officer
Feb. 2019 - Aug. 2020Ottawa, Ontario, Canada• Identified and analyzed customer needs to recommend tailored banking solutions, consistently exercising discretion with confidential customer information. • Achieved top 20% in national ranking in sales by effectively promoting banking products and services, contributing significantly to branch business objectives. • Resolved customer inquiries efficiently and professionally, applying standard procedures and appropriately escalating complex issues to ensure prompt resolution. • Actively contributed to a positive, diverse, and inclusive work environment by participating in team-building initiatives and promoting collaborative team effectiveness. • Communicated consistently and proactively with team members, ensuring everyone remained informed about routine tasks and activities. • Enhanced customer experience by identifying and recommending operational improvements, driving ongoing enhancements to achieve operational excellence.
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