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Work Background
Bryant UniversityAdjunct Professor, Information Systems, Applied Analytics, Mathematics - Retired
Jan. 2019 - Dec. 2022Smithfield, RIInstructor in data analytics, programming, statistical concepts, and corporate information system management for undergraduate and graduate students with analytics concentrations.
Citizens BankVice-President, Capacity & Performance, Enterprise Monitoring - Retired May 2019
May. 2013 - May. 2019Providence, Rhode Island Area
ModisTechnical Consultant, Citizens Bank - Infrastructure Services
Nov. 2012 - May. 2013Lead development and implementation of an industry standard Capacity Management Service across the enterprise
Fidelity InvestmentsVice President - Brokerage Trading Systems, Capacity and Performance Management
Apr. 2010 - Jan. 2012Boston, MassachusettsLead teams of senior technologists, Directors and VP’s in providing enterprise-wide hardware solutions to deliver effective performance and continuous customer service during peak market volatility events. Developed and Implemented Solutions for Multiple Regional Sites Delivered Cost Effective Capacity and Performance Recognized for Enterprise Leadership
Fidelity InvestmentsISO Capacity Management Practice Owner
Sep. 2006 - Apr. 2010Recognized for Enterprise Leadership: Appointed as the Enterprise Capacity Management Practice Owner to spearhead the organizational process toward achieving ISO 20K standards certification. Awarded certification from the international standards organization, BSI, for all services supporting Mainframe, Distributed Computing, Network, Email, Desktop Support, Telephones, and Disaster Recovery.
Fidelity InvestmentsVice President, IT Capacity Management
Jun. 1990 - Apr. 2010Industry Transition to the Internet:
Independently designed a heuristic SAS modeling process defining technology requirements to support the transition of customer service applications from automated touchtone and call center systems to Internet services. The models were consistently accurate within +/- 4% in predicting systems demand at 150% volatility over baseline volume rates. Cost Effective Capacity Management
Successfully managed end-to-end (mainframe - distributed - network) infrastructure deployments to process the rapid growth of volumes during the advent of web-based trading.
Blue Cross Blue Shield of MassachusettsProject Leader, Capacity Planning
Mar. 1985 - Jun. 1990Innovation and Leadership:
Lead the design, development and implementation of a SAS and 4GL financial accounting chargeback system creating internal invoices for usage of mainframe systems, DASD, tape, print, and desktops. Individually developed a new mainframe capacity process to support the Massachusetts installation of a nationwide conversion of Blue Cross claims processing systems.
Commercial Union InsuranceProgrammer/Analyst
Mar. 1984 - Mar. 1985Greater Boston Area Systems job accounting programming: Developed and maintained Cobol, PLI, SAS and vendor accounting utility programs to collect usage statistics on mainframe and peripherals. Process owner of the monthly billing and invoicing system.
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