AcxiomData Delivery Analyst
Aug. 2010 - Jul. 2013Manage all delivery processes for assigned accounts
Resource optimization ensuring client satisfaction, delivery and SLA’s
Build and analyze statistical spreadsheets using Microsoft Excel
Execute and analyze database queries using SQL
Create presentations and documents using Microsoft Word
Train new associates
Scope small projects
Billing preparation, submission and tracking
Develop and monitor customer specific action plans
Communicate across teams (legal, accounting, sales, data products, and external clients) to ensure delivery expectations are met
Support, track, document, and resolve data issues
Produce daily status reports to clients
Ensure all data requests are fulfilled within agreed timeframe
Identify and create improvements in current processes
Participant on associate satisfaction team – ensuring a quality work environment for associates
Support multiple clients in multiple industries by:
o Reviewing customer specs, order requirements, and validate customer data
o Utilizing data processing tools to submit and monitor data requests including ftp file transfers
o Setting up, submitting, processing, and auditing data processing jobs
o Reviewing and validating input data, data formatting, and specification to output requirements
o Specialize in encryption