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Work Background
FedEx OfficeRegional Solutions Consultant
Jan. 2019Greater Atlanta Area• Understand and model FedEx Office values to customers and team members
• Grow revenue through customer education of business solutions and product offerings
• Regularly work with large accounts, complex customer needs and/or serve as a consultative partner to key customers
• Ensure an exceptional experience that engages and retains customers and supports the FedEx brand experience
• Independently prioritize and accomplish multiple tasks within established timeframes by effectively planning and managing workload • Share ideas and use Quality Improvement tools in order to improve the business
• Use a consultative selling approach
• Identify and grow existing assigned customer accounts using resources available
• Responsible for customer retention/recovery activities
• Manage bid follow up and consult on complex orders
• Implement local marketing programs for identified customer
• Participate in sales blitzes
• Maintain and regularly update customer data base and other systems and reports
FedEx OfficeStore Manager
Jul. 2015 - Jan. 2019Greater Atlanta Area
Gustav Kaeser Training International - USASales and Management Training Specialist
Nov. 2013 - Jul. 2015Greater Atlanta AreaAs a Sales and Management Training Specialist with Gustav Kaeser, I partner with large organizations to provide highly qualified programs to enhance the performance of their employees, thus helping companies improve organizational results and outcomes. Gustav Kaeser is committed to providing the right fit, the first time. Contact me for the best solutions for your human performance needs and initiatives, including: • Leadership and Organizational Development
• Salesforce Training Delivery & Facilitation
• Public Speaking and Presentations
• Organizational Communication and Change Management
• Project Management
• Management and Executive Coaching For over 50 years, Gustav Kaeser has been the premier provider of human capital consultants in Swizerland, Germany, UK, Austria, Italy, Netherlands, Australia, Canada, Singapore, and is currently expanding in Atlanta, Chicago, New York/New Jersey and Los Angeles and other major U.S. markets. Nobody becomes a better tennis player, skier or golfer by passively listening to a lecture, nor, by the same token, do they become a better manager or sales person or customer care representative. Sustainable behavioral change therefore requires the personal commitment of each participant as well as on-going practice oriented mentoring by the trainer. And this is what you get: customized approach for leadership development and coaching during and after the training period.
Vision ConsultingAssociated Trainer
Oct. 2010 - Aug. 2013Bucharest, RomaniaConceiving and delivering training programs in Organizational Leadership, Sales, Time management, Communication and Interpersonal skills.
Mediapost-HitmailSenior Consultant
Aug. 2009 - Aug. 2010I was designing customized direct marketing campaigns for large companies by using an integrated multi-channel approach - direct mailing, e-mailing, call-center, SMS and social media.
AudiosferaCEO
Apr. 2008 - Sep. 2013Bucharest, RomaniaSelf Help Audiobooks Producer. Consultancy for small and medium companies in marketing and sales strategy. Sales and management training programs - analysis, customization and delivery.
Mladinska BucharestGeneral Manager
Apr. 2006 - Mar. 2008Responsible for: Business operations of MK in Romania
Staff and sales force recruitment
Sales force training
Company administration and staff supervising
Achieve GlobalFreelance Trainer
Mar. 2006 - Nov. 2009Responsible for: Delivering corporate training courses in leadership, management and sales.
Amaltea Publishing HouseExecutive Manager
Jan. 1993 - Mar. 2006Bucharest, RomaniaResponsible for: Sales and marketing operations of Amaltea Publishing
Staff recruitment and training
Publishing plan
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