AccentureIT Operations Associate
Dec. 2014 - Feb. 2016Job Description
I started my career at Accenture back in 2014. Since then worked on the mining company Freeport-McMoRan Copper & Gold offering IT support to their employees. We provide IT support using tools as Citrix, SAP (PR1, PR2, QR1 as well), Workstation Offshore as a virtual machine, SCCM remote for a better and much more detailed assistance, CAD, MS Office 2013, Sharepoint, etc. Working together as a team with other support teams located around the globe, we improve our work quality, looking for solutions on the best possible way. Objectives This role help me to find a possible solution to most any issue right away. I underscore the team-work as one of the most important factors to have a productive work. This project gave me experience at so many levels like patience, solving issues with efficiency, and how to work altogether with my team and my teamleads.