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Work Background
UPSSenior UX Manager
Jul. 2022Ensuring consistent and best-in-class design across all UPS Capital websites and applications.
UPSLead IT Analyst
Mar. 2019 - Jun. 2022Research and Project Management of Mergers & Acquisitions across portfolios for IT Strategy.
Sole-ProprietorshipUX Consultant
Aug. 2017Side hustle research, design, info architecture & content management. Ex: https://www.onealwaysmatters.org/
UPSSenior UX Designer
Jun. 2015 - Jan. 2019On founding team, and acting lead. Full Stack UX. Research, design, and testing for new apps.
UPSBilling Supervisor
Sep. 2013 - May. 2015Responsible for coordinating impacts new efforts had on existing systems, for Release Team.
UPSTechnical Specialist
Mar. 2012 - Aug. 2013Tier 3 Support for the UPS Billing Center (ups.com/billing). Reduced queue, from 90 to <10.
EdentifyApplication Development Manager
Mar. 2011 - Nov. 2011
Various StartupsCo-Founder
Jun. 2010 - Jan. 2012MP (music), TEN (education), SenLabs (data), RevDahc (holdings), FSTI (helpdesk).
Barnabas HealthInformation Security Analyst
Jun. 2010 - Apr. 2011
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