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Work Background
VirtualAsst.com, Inc.VA Manager
Jun. 2019 - Jul. 2022Managed a diverse team of Virtual Assistants providing high-level administrative and operational support to clients across multiple industries, including insurance, law firms, health claims processing, and entrepreneurship.
Recruitment, onboarding, and skills development to ensure each VA matched the client’s business needs and workflow.
Collaborated directly with clients to identify inefficiencies, streamline processes, and implement customized support solutions that improved productivity and client satisfaction.
Monitored VAs performance, handled escalations, and conducted regular check-ins to maintain consistent quality of service.
Summit VA SolutionsVA Manager
Jun. 2019As VA Manager at Summit VA Solutions, Inc. — a sister company of VirtualAsst.com — I oversee the full life cycle of Virtual Assistant operations, from recruitment and training to performance management and escalations. I lead initiatives that strengthen efficiency, service delivery, and client satisfaction across diverse real estate support teams.
Recruitment, onboarding, and ongoing training programs to ensure VA performance aligns with client goals.
Handle escalations, performance reviews, and coaching to maintain quality and consistency
Partner with clients to identify operational bottlenecks and implement effective workflow solutions
Develop standardized procedures and process documentation to drive team efficiency
Foster a culture of accountability, collaboration, and continuous improvement within the VA team
Reduced escalation rates through proactive coaching and improved communication channels
Streamlined onboarding and training processes
Scaled VA operations to accommodate client growth while maintaining service excellence.
Summit VA SolutionsVA Supervisor
Jul. 2015 - Jun. 2019Managed daily VA operations and monitored workflow efficiency.
Trained and guided VAs to enhance performance, accuracy, and productivity.
Collaborated with clients to improve communication and workflow processes.
Improved overall team efficiency through workflow optimization.
Your Phoenix Homesourcevirtual assistant
Dec. 2012 - Jun. 2014Handled REO property preservation and maintenance coordination, ensuring timely task completion.
Managed occupancy checks, utility activations, HOA violation resolutions, and repair bids.
Maintained property databases and vendor communications to support operational transparency.
Achieved 100% on-time task completion rate for assigned portfolios.
Recognized for consistent accuracy in reporting and file management.
Big City PropertiesVirtual Assistant
Feb. 2012 - Dec. 2012Assisted with preservation and maintenance coordination for multiple REO assets.
Managed vendor communication, scheduling, and task follow-ups to ensure timely property turnarounds.
OSIM International LtdRetail Sales Consultant
Jun. 2009 - Jan. 2010Delivered high-quality customer service and and achieving monthly sales goals through personalized product recommendations.
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