K. Hovnanian® HomesQuality Coach Manager, Corporate
Sep. 2016 - Jan. 2019East Coast USAIL, OH, NJ, VA, WVA, DE, MD, SC, GA, FL. I conducted quality inspections in 10 divisions along East Coast; assessment of improvement needs within Purchasing, Construction and Homeowner Services to protect company from liability and future claims. Trained and coached our field and office staff, and Trade partners, for code compliance, scope of work compliance, adherence to manufacturer installation instructions, and industry standard practice. Coordination with division management teams to set corrective action and schedules for improvement tracking. Research into products, codes, methods, and new ideas. Reduced redo’s/change orders by 15%.