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Work Background
The Little ClinicAPCT
Sep. 2024Elizabethtown, Kentucky, United States-Directed daily operations of a high-volume medical office, optimizing patient flow, staff coordination, and overall efficiency while ensuring strict compliance with healthcare regulations. -Led and mentored administrative staff, overseeing scheduling, training, and performance management to enhance front desk and back-office operations. -Maintained and streamlined patient records, billing systems, and insurance processing, strengthening revenue cycle management and financial stability. -Enforced office policies and procedures to improve patient experience, operational workflows, and regulatory compliance. -Collaborated with healthcare providers, vendors, and external agencies to ensure seamless service delivery and continuity of care. -Provided hands-on clinical support, including obtaining medical histories, vitals, vaccine consent, and family history, significantly reducing patient wait times. -Managed financial operations, including budgeting, expense tracking, and procurement, to maintain cost-effective and high-quality practice management. -Ensured full compliance with HIPAA, CMS, JCAHO, and other regulatory standards, fostering a secure and legally compliant healthcare environment.
Norton HealthcareCoordinator
May. 2024 - Sep. 2024• Facilitated communication between patients and physician offices across three specialties and managed interactions with 27 providers.
• Achieved a release rate below 30%, processed a minimum of 90 intake calls, and resolved issues in under three minutes.
• Ensured a cohesive patient journey within the Norton Healthcare system.
• Coordinated appointments for medical providers, procedures, and diagnostic labs/imaging in specialty offices.
• Supported physician offices by effectively managing designated work-queues
HMSAHealth Coordinator Assist
Nov. 2022 - Dec. 2023Kapolei, Hawaii, United States• Collaborated with a diverse population of healthcare professionals such as Physician Assistants, Registered Nurses, and Doctors to harmonize clinical interventions for optimal patient outcomes
• Adhered to CMS regulations across all operational processes, maintaining a high standard of compliance; initiated a compliance framework for health and safety regulations, facilitating successful face-to-face assessments of members
• Managed the entry, monitoring, and tracking of state-regulated insurance documents, ensuring meticulous record-keeping for Health Coordinators
• Cultivated partnerships with local health organizations, establishing a comprehensive referral network for streamlined access to health services
• Implemented a quality assurance system, upholding medical records accuracy and compliance with HIPAA guidelines
HMSAHC-Accounts Payable Clerk
Sep. 2021 - Nov. 2022Kapolei, Hawaii, United States• Processed and audited all Self-Direct provider packets, ensuring completeness and accuracy; tracked document corrections to construct precise employee profiles within the payroll system
• Facilitated specialized training for 10-15 newly onboarded Health Coordinators in Electronic Visit Verification (EVV) and Sandata, ensuring comprehension before their assigned start date
• Implemented a system to track and monitor the monthly submission of time entries, maintaining a proactive stance in ensuring timely and accurate payroll processing.
• Managed the payroll database, overseeing the calculation of worked hours, investigating any authorized hour discrepancies, and compiling a CSV file for seamless transmission to the payroll system
• Generated monthly reports from the payroll system, providing valuable data for submission to the Finance & Administration Department
• Monitored monthly manual edits/entry reports, identifying providers for retraining and developing corrective action plans as needed to enhance overall accuracy
• Updated the Department of Human Services (DHS) spreadsheet with real-time information, noting retraining details for those exceeding the maximum allowed manual edits, ensuring comprehensive documentation and compliance
Rivertown Vet EmergencyClient Specialist
Jun. 2020 - Jul. 2021Columbus, Georgia, United States• Conducted triage for 10-15 incoming patients daily, preparing them for clinic readiness and improving ER wait times
• Received 20-30 incoming calls per day addressing concerns and resolving customer service issues, fostering a positive and supportive environment
• Collaborated with local veterinarians to acquire up-to-date records on patients, ensuring comprehensive and accurate information for enhanced healthcare delivery
• Nurtured effective client relationships, prioritizing client satisfaction, and ensuring a high standard of care throughout their interactions with the clinic
• Established and maintained a dynamic database of client information, facilitating easy tracking of customer records and interactions, and streamlining administrative processes
Mariner FinanceAccount Representative
Nov. 2018 - Feb. 2020Columbus, Georgia● Negotiated loan terms with borrowers to provide favorable rates and loan structures
● Maintained an in-depth knowledge of current lending regulations, ensuring compliance with all applicable laws
● Organized and maintained client records, ensuring the accuracy and confidentiality of all loan-related documents
● Assisted borrowers in the loan application process to ensure a smooth and efficient experience
● Gathered and verified financial information from borrowers to ensure affordability of loan products
● Analyzed credit reports to determine the financial viability of loan applicants
● Assessed applicant's income, assets, and liabilities to determine loan eligibility
● Provided guidance and advice to borrowers regarding loan products and repayment options
Okinawan Karate SchoolProgram Director
Aug. 2017 - Nov. 2018Macon, Georgia, United States● Established program goals and objectives that aligned with organizational goals and objectives
● Recruited and trained a team of program coordinators and volunteers, resulting in increased program capacity
● Managed a team of program coordinators to ensure that all program objectives were met on time and within budget
● Developed and maintained relationships with key stakeholders, resulting in increased support for the program
● Developed and implemented policies and procedures that improved program efficiency and outcomes
● Created and managed a budget that maximized program resources and minimized costs
● Actively monitored student progress and adjusted instruction accordingly
● Recognized and responded to students’ individual needs and learning styles
Georgia Public Safety Training Center (GPSTC)Facilities Administrator
Feb. 2017 - Sep. 2017Forsyth Georgia
DB's PizzeriaKitchen Manager
Jun. 2015 - Feb. 2017Barnesville GA
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