The Little ClinicAPCT
Sep. 2024Elizabethtown, Kentucky, United States-Directed daily operations of a high-volume medical office, optimizing patient flow, staff coordination, and overall efficiency while ensuring strict compliance with healthcare regulations. -Led and mentored administrative staff, overseeing scheduling, training, and performance management to enhance front desk and back-office operations. -Maintained and streamlined patient records, billing systems, and insurance processing, strengthening revenue cycle management and financial stability. -Enforced office policies and procedures to improve patient experience, operational workflows, and regulatory compliance. -Collaborated with healthcare providers, vendors, and external agencies to ensure seamless service delivery and continuity of care. -Provided hands-on clinical support, including obtaining medical histories, vitals, vaccine consent, and family history, significantly reducing patient wait times. -Managed financial operations, including budgeting, expense tracking, and procurement, to maintain cost-effective and high-quality practice management. -Ensured full compliance with HIPAA, CMS, JCAHO, and other regulatory standards, fostering a secure and legally compliant healthcare environment.