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Work Background
Remote Work SchoolRemote Work Career Coach
Mar. 2024United States · RemoteHosting 1-on-1 and group career coaching sessions for semi-retirees and people leaving traditional jobs to find more flexible remote work. Consulting with leadership on developing new programs in support of online community.
Sprezzatura Management Consulting, LLCProgram Manager
Nov. 2022 - Oct. 2023Remote · RemoteServing as lead program manager overseeing remote agile PMO for a federal cybersecurity organization and an internal communications team serving 1000+ federal employees and consultants. Also converted an institutional research program supporting the education of more than two million veterans to an agile research approach to better react to numerous changing factors.
Modus InstituteFaculty
May. 2022RemoteInvited by founders Jim Benson and Tonianne Demaria to mentor, create, and teach online courses on personal kanban, distributed teams, visual management, and systems of humane management.
Sprezzatura Management Consulting, LLCChange Management and Communications Lead
Oct. 2021 - Nov. 2022remoteFor current federal government client, coaching an internal communications team of writers, artists, video producers, and web developers to maintain creative quality while improving value delivery. Working with content developers as subject matter expert in agile, lean, remote work, change management and cybersecurity. Coordinating with multiple senior and executive stakeholders on streamlining internal communications for a 400-person IT organization. Recruiting and coordinating team interviews to integrate high-caliber staff into the communications team.
SonatypeAgile Coach
Mar. 2014 - Mar. 2020RemoteIn this role, hired and collaborated a team of coaches to an agile product development organization, growing from 40 to 200 team members. Successfully bought by another company due to our robust agile culture. Coached multiple agile teams. Some of my other accomplishments include: • Trained and coached over twenty product teams on agile methods, extending the agile culture throughout the organization.
• Revised recruiting and onboarding processes, producing over 100 successful hires serving the product group.
• Successfully mentored four engineering managers, five product managements targeting demand for additional agile leadership.
• Reinforced training facilitation techniques for over 20 senior leaders, enhancing meeting efficiencies.
• Orchestrated All Hands Meetings (2014-2020) with planning hosting and facilitation. Devised format, coached staff, and aligned stakeholders (attendance over 200) to reinforce the agile culture during rapid growth.
Build to BetterPrincipal Coach and Founder
Sep. 2013Orlando, Florida, United States · Remote
K5 LabsDistributed Agile Guide and Founder
Sep. 2013 - Dec. 2024RemoteConsult with small startups to Fortune 500 companies to identify methods for removing process log jams. Additionally, I specialize in project management, cybersecurity, e-commerce, and product management. I also grow and develop leaders. Some of my accomplishments include: • Using skilled facilitation, improve workflows between product management, engineering, marketing, sales, and customer support, resulting in increasing innovation.
• Contributed and promoted the Remote Agile Framework, enabling easy access, updating, and education for practitioners; served as a guide (a recognized partner of techniques and patterns) to improve practices for remote agile teams.
• Co-authored a book on successfully using agile project management practices remotely. (https://www.markkilby.com/sdatbook/).
• Collaborated internationally on tailoring exercises and training games to fit a variety of platforms such as Zoom, MS Teams, Miro, Mural, and more; summarized at https://www.markkilby.com/tag/convert-exercises-4-online/
LeadingAgileEnterprise Agile Coach
Apr. 2013 - Mar. 2014RemoteI orchestrated restructuring projects and agile transformations. Trained and coached staff and coaches on agile practices, in addition to facilitation techniques and consulting. Some of my accomplishments include:
• Coordinated with multiple stakeholders on direction and goal of agile transformation for 250-member Financial Services organization. Trained and coached multiple business analyst teams, software developers, hardware developers, and quality assurance staff, producing full adoption.
• Formed an enduring relationship with clients of a top Forbes 100 company, turning around a failing relationship and saving a high-profile cybersecurity account.
• Designed, developed, and tailored content for client leadership and teams educating on Scrum, agile roles, and facilitation. Conducted training for five agile coaches on critical skills in facilitation and consulting practices.
Rally Software DevelopmentAgile Coach
May. 2008 - Mar. 2013RemoteAs an agile coach within the professional services group, I was critical to the success of agile transformations, projects, and client relationships from multiple industries (healthcare, electronics manufacturing, telecommunications, national defense, insurance, energy transmission and distribution, and B2B SaaS solutions). Trained different roles on agile principles and processes such as hardware and software developers, business analysts, QA, product managers, and executives, to name a few. Some of my accomplishments include:
• Oversaw multiple agile transformations (70 teams spanning 16 customer organizations) including two Fortune Top 20 companies. • As a critical resource in championing SaaS tool subscriptions (2009 – 2010), I produced client savings by leading significant hiring, increasing productivity, and successfully managing 800-person division to accommodate expanded demand on project portfolios.
• Orchestrated internal leadership and mentoring programs to reinforce a culture of "create your own reality" in addition to reporting results to the executive team, increasing organization accountability and productivity. • Managed multiple small/medium/large customer transitions to agile and facilitated internal planning for product delivery. This included consulting on a 2000-person agile rollout for a Fortune 15 company and consulting on multiple agile rollouts for a Fortune 20 company.
AccentureScrumMaster (Gestalt Mission Services, Federal)
May. 2007 - May. 2008RemoteAt the request of the Gestalt COO after acquisition by Accenture, joined the Pathfinder methodology development team in October 2007 to develop agile processes for CMMI Level 3 certification. Co-developed process definitions, templates, checklists, example artifacts, and training (PPT and Articulate web-based audio/video delivery). Also assisted in analyzing compatibility of Pathfinder with Accenture Delivery Methods after acquisition of Gestalt closed on Dec 2007. During transition, also took over role of Orlando Facility Security Officer overseeing processing of classified personnel clearances and operation of secure facilities as well as coordinating changes to these procedures with the Accenture Director of Security. This experience provided additional guidance on tools, techniques and security concerns for managing agile DoD projects.
AccentureScrumMaster/Project Manager (Gestalt LLC)
Mar. 2003 - May. 2007RemotePiloted one of the first XP/Scrum teams and helped with rollout of agile methodology throughout the 200+ person company. Company was acquired by Accenture on Jan 2008. Largest program: Coached a 50-person program divided into 6 teams across 5 locations (Philadelphia, Orlando, Boston, Colorado Springs, Hawaii) to adopt agile methodologies in maintaining and evolving a suite of legacy training simulations and utilities. Worked with various stakeholders internally, as well as across multiple Air Force agencies and simulation centers worldwide to set priorities on warfighter training capabilities. Coached team member on agile methodology implementation including 15 subcontractors. Supported customer installation and training across US and Korea. The program, successfully delivered 19 releases to the simulation centers in one year to meet multiple training objectives for this $30 million program. These successful deliveries resulted in a 1 year extension and additional agencies contacting Gestalt for assistance.
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